The pharmacy i use is next door to the surgery and i have to drive to get there.
A few months ago i put in a script on Patient Access which included a new sharps box. A couple of days later I had a call from the chemist saying they were struggling to get the size sharps box and would i like the smaller or bigger or wait until its delivered which could take up to 2 weeks. I opted for the bigger and the pharmacy went back to the surgery to get this prescribed.
The next day i had a text saying the order was ready to pick up so off i went, dropped my full sharps box off at the surgery and went to collect my prescription. Everything was there except the sharps box! When i queried they said that they were still waiting for the ok from the surgery. I rang the prescription clerk at the surgery who said she was still waiting for a GP to sign it off. I thought it would be another day or so for this to happen but just as i got back to the car and about to drive off i had a call from the surgery saying they had put it in front of a GP and it had been sent to the pharmacy so i could pick it up straight away.
I know things aren't always efficient but i couldn't fault them on the speed they got it sorted out.
A few months ago i put in a script on Patient Access which included a new sharps box. A couple of days later I had a call from the chemist saying they were struggling to get the size sharps box and would i like the smaller or bigger or wait until its delivered which could take up to 2 weeks. I opted for the bigger and the pharmacy went back to the surgery to get this prescribed.
The next day i had a text saying the order was ready to pick up so off i went, dropped my full sharps box off at the surgery and went to collect my prescription. Everything was there except the sharps box! When i queried they said that they were still waiting for the ok from the surgery. I rang the prescription clerk at the surgery who said she was still waiting for a GP to sign it off. I thought it would be another day or so for this to happen but just as i got back to the car and about to drive off i had a call from the surgery saying they had put it in front of a GP and it had been sent to the pharmacy so i could pick it up straight away.
I know things aren't always efficient but i couldn't fault them on the speed they got it sorted out.