Libre 2 App July Upgrade Errors - combined thread.

[Bruce Stephens]

I think you can do that on android as my dad has LibreLink

No, I don't think so. (Not in the version just before the recent update, anyway.)

I must admit I don't think I care about that. I think the lack of precision makes sense, and knowing "exactly" what the reading was wouldn't be that useful. (I agree I that it should show the reading. I just doubt I'd actually look at it.)

 

[Carlos]

I think you can do that on android as my dad has LibreLink (a retired nurse’s curiosity got the better of him!) - another downside for the Apple version of the app!

I don't think you can, at least I haven't found out how to. As far as I can tell it will only give you the reading at a particular point if a note was attached to it or if you scanned at that point.

The data must be stored in order to plot the graphs, so it shouldn't be too difficult to add a screen reading action, where you tap on a point in the graph and it displays the nearest reading value.

Beaten to the point by @Bruce Stephens.

 

[KMFMC]

This is horrendous mismanagement of our health. Abbott totally screwed up and then left us all hanging. Nothing until very late in the day on their website or their other social media channels. I tried the Abbott helpline yesterday and couldn't get through. Their late reaction coincided with when the press began asking questions of them. It was this forum that saved me from the 'Abbott Whiteout'. Not the company which is making billions from the NHS.

 

[Bruce Stephens]

The data must be stored in order to plot the graphs, so it shouldn't be too difficult to add a screen reading action, where you tap on a point in the graph and it displays the nearest reading value.

Juggluco's graph does do this. (It's still something I never actually use.)

 

[pawprint91]

@Bruce Stephens and @Carlos - I think it’s only when you click on the daily graph and can move the arrow along it (again this is all android and I’m an apple person, so probably have this quite wrong!) - pretty sure my partner had LibreLink at one point, I’ll have a look at his phone and see if I can work out what I mean! (But only out of curiosity now - I know it’s irrelevant to us Apple users!)

 

[Kol]

As @KMFMC says.

But just tried again (had left sensor on arm just incase) and now seems to be working despite the app update still not available in IOS App Store, had tried all the suggestions etc on Friday but kept getting no where, said sensor was unavailable as had previously been scanned.

Anyway if it continues to work great news! It will however take lots of finger pricks to get confidence in it.

Cheers

 

[Bruce Stephens]

I think it’s only when you click on the daily graph and can move the arrow along it

That's what I was trying, but it just looks like a non-interactive graph.

 

[icowden]

This is horrendous mismanagement of our health. Abbott totally screwed up and then left us all hanging. Nothing until very late in the day on their website or their other social media channels. I tried the Abbott helpline yesterday and couldn't get through. Their late reaction coincided with when the press began asking questions of them. It was this forum that saved me from the 'Abbott Whiteout'. Not the company which is making billions from the NHS.

Agreed. I only found out about the issue when I went to do a bedtime scan on my daughter at 00:30. Cue almost 2 hours of me trying different things, searching the internet and failing to get through to Abbott. I finally found the detail on their page and got it working - by which time she was >16.

Hugely frustrating. Also frustrating that we have had to manually scan for 2 years of use when the sensor was quite capable of continuous data feed. I intensely dislike companies that deliberately hobble their technology to make the experience worse for the user.

Daughter hates the new version of the app.

 

[CBeresford]

I don't think you can, at least I haven't found out how to. As far as I can tell it will only give you the reading at a particular point if a note was attached to it or if you scanned at that point.

The data must be stored in order to plot the graphs, so it shouldn't be too difficult to add a screen reading action, where you tap on a point in the graph and it displays the nearest reading value.

Beaten to the point by @Bruce Stephens.

At least with the libre view you can enlarge the graph which gives a better view. I have had scanned readings of say 9 that don’t look like 9 on the graph, which is why I was asking.

 

[helli]

I have just read the BBC article and shocked about people having to "dig out" their finger prick meters.
On another forum, some people are saying they had to finish work early because they didn't know their BG. One guy with Type 1 had gone on holiday with no finger prick meter, only his Libre.

I often read the importance of double checking highs and lows on Libre with finger pricks before correcting and that the DVLA insists you carry finger prick meter. That's without the constant reports of broken Libre sensors
Yet people are going away for days with no alternative.

I am not condoning the fiasco with the upgrade. I am shocked people with a serious condition like diabetes are not carrying a back up

 

[CBeresford]

You do need to scan to reconnect with it if for any reason your phone is not on you. I just had a bath and didn’t take my phone into the bathroom because if I did it would immediately synch with my Fitbit scale, my weight is up this morning because we went out for dinner last night for our anniversary it will have readjusted by tomorrow. But my Fitbit also talks to my diabetes prevention course app Oviva which would lead to a noticeable movement in the wrong direction.

 

[Eternal422]

I am not condoning the fiasco with the upgrade. I am shocked people with a serious condition like diabetes are not carrying a back up

Totally agree with you. I have a Bayer Contour Next meter which is nice and small, it fits easily into the case I use to carry insulin pen, needles and glucose tablets along with its little pot of test strips. I’m in the habit now of taking this with me whenever I go out, as you never know what will happen.

As you have said, the DVLA do say to have a BG meter as backup.

 

[Issy]

I’ve tried all the above suggestions but I still get a blank screen. I spent a total of over 4 hours during 7 phone calls trying to speak with Abbots but nobody answered. I then couldn’t find the blood testing strips, however, I got more from the chemist. I don’t have a reader so I was hoping Abbots could supply one, what a nightma

Have you managed to find the app yet? I followed Abbots YouTube instructions but could not reinstall as app had disappeared from my cloud. I have tried all the instructions on this thread but the libre 2 app is gone from my phone and from the App Store. Any information or advice would be appreciated

 

[rebrascora]

Well guess who didn't set my alarms after I uninstalled and reinstalled the app last night to get the CGM. Doh! Spent most of the night in the red according to L:ibre although my phone charging on the bedside table was unable to maintain signal contact for most of the night, so I had to scan to fill in the huge gap... and then wished I hadn't when I saw it was all red!🙄

After less than 24 hours of CGM I am starting to feel that the benefit of it is not balanced by the drawbacks. To me it seems a bit like a gimmick rather than a real step forward.
I need to charge my phone battery every night in order to use the LibreLink and if it can't maintain contact whilst sleeping next to it then that is of no help.

I woke this morning hypo. I ate a JB but didn't log it in my sleepy state and then went back to sleep and woke again a bit later with Libre still showing me hypo. I had no means of knowing when I ate that JB to know if it had time to work and I needed another one or if it was just 10 mins ago and it was still working. If it was my reader, it would have recorded the time I scanned and that would be logged. I know technically I should have finger pricked but I could feel I was hypo and I know I should have stayed awake to check recovery but nothing gets in the way of sleep for me. Anyway, I treated again with another JB which was too much.

I have 7 days left on this sensor to be convinced of the benefits before I go back to using a reader and abandoning LibreLink and CGM.... except as a last resort back up. It is really interesting that the device you use can have such a bearing on both your diabetes management and your mental health and it seems the reader works far better on both counts for me. The tech is clever but at the moment I don't feel I am gaining from it and in fact the opposite. Trying to keep an open mind for the next 7 days.....

 

[JJay]

I have just read the BBC article and shocked about people having to "dig out" their finger prick meters.
On another forum, some people are saying they had to finish work early because they didn't know their BG. One guy with Type 1 had gone on holiday with no finger prick meter, only his Libre.

I often read the importance of double checking highs and lows on Libre with finger pricks before correcting and that the DVLA insists you carry finger prick meter. That's without the constant reports of broken Libre sensors
Yet people are going away for days with no alternative.

I am not condoning the fiasco with the upgrade. I am shocked people with a serious condition like diabetes are not carrying a back up

This astonished me, too. Along with the “panicked”, “outraged” and “putting my life at risk” type comments. What do they think we all did before Libre existed?

 

[Sweetz]

have not had email etc re update so just uninstalled and reinstalled but same old software ,am on android so it should be simple and my sensor ends in couple of days so frustrating and abott yet to reply to me GRRR

Out of curiosity, what model phone do you have? My son has had his update, but I haven't, my family have the new update showing in the play store but I'm still on the usual - I'm using a z3flip

 

[Brava210]

Mine has showed No Signal all day today...
Similar to Dexcom issues I had.

 

[rebrascora]

This astonished me, too. Along with the “panicked”, “outraged” and “putting my life at risk” type comments. What do they think we all did before Libre existed?

Whilst I think that Abbott have handled this shockingly, I think it is very easy for people to over dramatize this and of course the press will encourage this. It also demonstrates that we live in a blame culture where people do not take any responsibility themselves and look to put all the blame on others. We are extremely lucky to have this technology and lets not forget that we should be grateful to the companies who have developed it because it improves our lives enormously. Yes this badly handled glitch has caused some disruption to a lot of people all at once but individually, we should be able to manage these sort of situations and be prepared with a back up plan. What if each of those individuals had dropped their phone and broken it? Ok, that happening all on the same day is ridiculous but people should always have back up and I whole heartedly agree with @helli and @JJay 's comments. People and the press are sensationalizing this.

Please remember that we are incredibly lucky to have this technology working well for us almost every day, but we should not be totally reliant on it. I do wonder if starting people on technology straight away is the best policy. Maybe if we all had to start by boiling our wee up in a test tube, we would be more appreciative of what we have and have the confidence to know that our world will not collapse if the tech fails.

I would like to reiterate that I think Abbott's handling of this situation is beyond shocking and as this is at least their second big error with planned updates causing significant problems with probably the biggest sector of the market (iphones) then they should be held accountable and heads should roll in their IT department, for not foreseeing this and having a back up plan or fully testing it first or warning people before they updated that there might be glitches.

 

[Brava210]

It was bad planning to release it so close to a weekend, or did they do it on purpose.

 

[vikki]

Out of curiosity, what model phone do you have? My son has had his update, but I haven't, my family have the new update showing in the play store but I'm still on the usual - I'm using a z3flip

I have a nokia android