@Barfly
You have forgotten the flowers and chocolate which is sent to the school secretary, and everyone else, when they made the second and third phone call to chase up the job. The Head was ranting at the secretary because of the delay and was sent a bottle of spirits. All of course with the add on profit.
I work for National Express Coaches now but years ago I worked for one of NX’s third parties. NX paid us to do NX work in NX coloured coaches and drivers in NX uniform.
A coach went wrong in VIctoria Coach Station London before going up to Kings Lyn.
We let NX know. They moved passengers onto an NX coach up to Stansted Airport. Then put the passengers onto one of their coaches going up to Cambridge.
The coaches were in service and running anyway. Taxis ( another operator 3rd party to NX) were used to move a few passengers up to either Wisbech or Kings Lyn.
Great all passengers moved and times were about correct.
We then got the paperwork. No money for London Kings Lyn that we were due. Emergency Hire of coach and driver London Stansted. Emergency Hire of coach and driver Stansted Cambridge. Cost of taxis Cambridge to Kings Lyn. Cost of vouchers for passengers to have free ticket ( to keep public happy). Arrangement costs by National Express.
Instead of us getting £350 for run we had a bill for £12500.
When we questioned it the answer was,”Don’t let it happen again and if you don’t pay we will charge interest!”