Adrienne
Well-Known Member
- Relationship to Diabetes
- Parent
Hiya Sugarbum
Hospitals all did if differently. Our hospital split the list into three and personally rang each patient back in beginning of October when we knew about all this and advised each and every person.
I have one friend who son's VEO went wrong very recently and they have replaced it with a ........ drum roll........VEO. However this new VEO has a different software on it so they are not saying anything and are going with it and so far so good. They have a 522 as back up though. They reckon this new VEO is one of the new ones they will be shipping out to people.
Us stalwarts who have used Medtronic will back them to the hilt with their equipment. They are brilliant pumps. Lots of things have software gliches. The huge error they made though was how the dealt with it and I am so not surprised that people like you and I have other friends who are furious, are reacting as you are. I would do to. All I can say is sit tight, take the new VEO when it comes and just look forward. They are a great company who need to sort their customer relations out !!!
Hospitals all did if differently. Our hospital split the list into three and personally rang each patient back in beginning of October when we knew about all this and advised each and every person.
I have one friend who son's VEO went wrong very recently and they have replaced it with a ........ drum roll........VEO. However this new VEO has a different software on it so they are not saying anything and are going with it and so far so good. They have a 522 as back up though. They reckon this new VEO is one of the new ones they will be shipping out to people.
Us stalwarts who have used Medtronic will back them to the hilt with their equipment. They are brilliant pumps. Lots of things have software gliches. The huge error they made though was how the dealt with it and I am so not surprised that people like you and I have other friends who are furious, are reacting as you are. I would do to. All I can say is sit tight, take the new VEO when it comes and just look forward. They are a great company who need to sort their customer relations out !!!