What Libre problems have you experienced?

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freesyle libre I have only made 1 sensor stay in place for the 14 days it should, please make the sticky stickier. At £50.00 a go not good enough.
 
I've had loads of problems with them recently and think I've returned around 75% of them for one reason or another. Some have been massively inaccurate, some would only work intermittently, one stopped altogether after just 3 days, today i've had one fall off with 3 days to go. Rapidly losing confidence in them.
 
How long do you find it takes for a refund to be processed? I returned one I bought recently as it had an expiry date of end of October and I bought it for my pump start which is now November. I know from the tracking they received it back last Wed (4th). I rang today to ask where my refund was and got a vague "we'll try to refund you soon....". Trouble is I want to order another soon for when I really will be starting my pump, but I don't want to spend more money with them until I've got my refund!
 
I've never had a refund, always a replacement. They send me the replacement with envelopes and a postage label to return the broken one.
 
Pigeon said:
How long do you find it takes for a refund to be processed? I returned one I bought recently as it had an expiry date of end of October and I bought it for my pump start which is now November. I know from the tracking they received it back last Wed (4th). I rang today to ask where my refund was and got a vague "we'll try to refund you soon....". Trouble is I want to order another soon for when I really will be starting my pump, but I don't want to spend more money with them until I've got my refund!
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I've had a reader and a sensor replaced, but not refunded - refund wasn't even mentioned, although maybe that doesn't apply to faulty rather than short-expiry items.
 
I took off my sensor a couple of days ago and noticed this morning that there is a very visible red patch still where it was. I then looked at my other arm where I had taken off the previous sensor over two weeks ago and there is still a red patch, although somewhat faded. Haven't noticed this with past sensors. Hope I've not developed a sensitivity to the adhesive :( Or maybe it was the short expiry (end of October), meaning that the adhesive might have developed some level of toxicity?
 
@Northerner . I hope it’s not a reaction to the adhesive. I did read somewhere about something you can apply before putting the sensor on that helps prevent reactions, but I can’t remember what or where I saw it. Perhaps contact Abbott.
 
My last sensor read fairly consistently low, which means that my night time 5.something looked like I was hypo all night. Nice friendly 6's were actually 8's. how far out would a sensor need to be before I might get a refund, and would they accept the readings from my Roche meter as evidence, I wonder?
 
Grr! 😡 Just started a new sensor that I applied yesterday, waited the requisite hour, went to scan and got a message to check if it was loose (it wasn't), make sure applied OK, then start again :( Now have to wait another hour, but am not hopeful, so it looks like another call to Customer services might be happening soon :(
 
Pigeon said:
How long do you find it takes for a refund to be processed? I returned one I bought recently as it had an expiry date of end of October and I bought it for my pump start which is now November. I know from the tracking they received it back last Wed (4th). I rang today to ask where my refund was and got a vague "we'll try to refund you soon....". Trouble is I want to order another soon for when I really will be starting my pump, but I don't want to spend more money with them until I've got my refund!
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I had an issue in the summer with an order being duplicated, and was told they couldn't cancel the duplicate orders, I'd have to refuse delivery and then they would send me a refund. (That's another story... 😡)
I refused the unwanted shipment on 20th July and let them know. They said thank you, it might take up to 30 days for the refund to be processed (and this is 3 sensors we're talking about, £150! 😱). So I didn't complain when it wasn't on my next credit card statement, but when I got the one after that which went up to 10 September and it still wasn't there I contacted them again and pointed out that that is slightly longer than 30 days and it's a lot of money to be out of pocket by! They say they've done it now, so as long as it's on my next statement I'll be happy. Don't hold your breath for speedy service though :(
 
Called them and had a very long-winded call where he asked me what the error message was, how long I'd had it on, had I had any results, had I injected based on the results(!!! - no results 🙄) etc. Standard script which became rather tedious. He even asked me if I still had the sensor - er yes, it's still stuck to my arm! He's also going to send me a pdf about how to put the sensors on - er, I know already, I'm on my 8th!

Sending another replacement sensor, but it felt like harder work this time - might be cynical, but I wonder if that's because they've only just sent me a replacement a couple of weeks ago and they're trying to put me off complaining?
 
Northerner said:
Called them and had a very long-winded call where he asked me what the error message was, how long I'd had it on, had I had any results, had I injected based on the results(!!! - no results 🙄) etc. Standard script which became rather tedious. He even asked me if I still had the sensor - er yes, it's still stuck to my arm! He's also going to send me a pdf about how to put the sensors on - er, I know already, I'm on my 8th!

Sending another replacement sensor, but it felt like harder work this time - might be cynical, but I wonder if that's because they've only just sent me a replacement a couple of weeks ago and they're trying to put me off complaining?
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I had that very same script last time I phoned up (I'd got a sensor that had started up, but was refusing to read above a 3 twenty four hours later.) He had me scrolling through settings and reading out error messages, there was one error code that seemed to trigger moving on to ordering a replacement. He also went through the 'have you treated a hypo or injected based on the results of your sensor?' I think they're probably terrified of getting sued if someone acts on the false readings.
 
Robin said:
I had that very same script last time I phoned up (I'd got a sensor that had started up, but was refusing to read above a 3 twenty four hours later.) He had me scrolling through settings and reading out error messages, there was one error code that seemed to trigger moving on to ordering a replacement. He also went through the 'have you treated a hypo or injected based on the results of your sensor?' I think they're probably terrified of getting sued if someone acts on the false readings.
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Yes, it's clear they are trying to cover themselves there. However, I had reported a sensor which hadn't even given a reading, so it was rather a redundant question! 🙄 When I did the survey at the end I did mark them down a bit on the question 'do you think the operator cared about you?' Felt a bit bad for the lad because he has to say it, but their script ought to account for the fact that there was no reading to act upon!
 
Just taken the biohazard off my arm (ouch! never had to take one off after only one day before 😱), and the filament looks a bit bent :(

ETA: just noticed that the adhesive patch is still attached to my arm, only the sensor came off! 😱 Double ouch! 😱
 
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