Ljc
Well-Known Member
- Relationship to Diabetes
- Type 1.5 LADA
Hi @mat_brighton weilcome to the forum. I think contacting Abbott directly is the best thing to do if/when you encounter problems either with sensors or readers .
Hope they sort it for you, I seem to remember they don't have very long guarantees on them.My reader has just started acting up. When I try to use the up arrow to scroll up it’s touch and go whether it will work or not . I’ll be on to Abbott soon.
I seem to remember when I first got mine, I got the opportunity to extend the guarantee to three years, provided I registered with Abbot. They certainly replaced my reader when it was in the second year, I had a similar problem to @Ljc only mine wouldn't scroll down. They sent me a new one, no fuss.Hope they sort it for you, I seem to remember they don't have very long guarantees on them.
I extended my guarantee, so fingers crossedHope they sort it for you, I seem to remember they don't have very long guarantees on them.
I have this exact same problem with my reader,the down buttons works fine.My reader has just started acting up. When I try to use the up arrow to scroll up it’s touch and go whether it will work or not . I’ll be on to Abbott soon.
Whoopee!
Ok, that might be an overreaction, but you can now get THREE sensors every 25 days from Abbott, certainly on phone orders. Don’t know if the website has been updated, I don’t use it.🙂
I have this exact same problem with my reader,the down buttons works fine.