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Warning to Freestyle Libre users - regarding Apple iOS updates.

Mike D said:
Unfortunately I have recently updated my iPhone iOS and my Freestyle Libre 2 App ( LibreLink ) has stopped scanning any new sensors.
Happened on 19th December and I tried 3 new sensors with all failing to scan - far too many to be faulty sensors.
Got Apple to run a diagnostics on my iPhone ( SE 2022 ) hardware and all was functioning perfectly.
Therefore there is major problem with the Freestyle Libre App to anyone running OS 18.0+ ( I even tried updating to the latest iOS 18.2 as a last resort which still failed ).
After several phone calls with the Abbot helpline they admitted this was correct and advice was just to keep looking for their App updates ( whenever?!? ).
They were quite happy to replace my wasted sensors, which I commend - but this is not the main problem.
I consider it very poor / amateur conduct for a multi national company ( Abbot / Freestyle Libre ) to not ensure that their software system is functioning correctly on the latest iOS and just wish to warn everyone who may receive / purchase any new Apple iPhones etc over the Christmas period to be aware of this prohibitive info. :(
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Mike - I too have had a similar experience to you. I tend to update my iPhone whenever Apple tell me to, and did so just after Christmas. When a new sensor failed to work I went through my entire stock of NHS supplied sensors trying to find a way through. I tried different sites on my arms, reloading the app, and everything I could think of. Fortunately an unscheduled visit to my Diabetic Clinic at Chelsea was very helpful. They explained the likely cause, gave me a new sensor and reader. They pointed me to Abbott, who I phoned. I was then sent three replacement sensors and told “not to automatically update”. Too late! No explanation of how long they will take to catch up with Apple IOS updates. They were sorry but seemed to take no responsibility for the lack of warning. Ho hum. I like using the iPhone and dislike having to use a reader. By the way reloading an earlier IOS version to my iPhone looks complicated and full of pitfalls.

So now I find myself with a non-functioning for FSL iPhone 11 on IOS 18.3. There seem to be mixed messages about trying a new sensor when the present one runs out having reloaded the Librelink app. I might just see what happens at the risk of sacrificing one of my sensors. Meanwhile the Freestyle Libre 2 Plus is looming …

Nick
 
It's odd that some people have problems while others don't. I held off gong to 18.3, I stuck with 18.1, after reading about various security issues I bit the bullet. To begin with it wouldn't read so I went to the App store and opened it from there and it stuttered into life and has been fine since. I had something similar with another sensor and the same trick worked but I'm not sure that it's a failsafe method. I spoke to someone from Abbott who reset some of the prefs and had me re-install the app and it did nothing.
 
Hilarious really - our GP surgery is a snail in comparison to the Red Arrows. A while since the hospital wrote and asked them to prescribe Novorapid Pumpcarts since I was about to take possession of a new insulin pump. They duly issued a prescription and have added it to my repeats. However what they don't know, cos no-one has told them is that at the same time I also started with the Libre 3.

They didn't have to prescribe that, it was ordered direct from Abbott by the hospital but sent out to me, so the first I knew about them ordering 6 of them was when they arrived. As yet I have no idea who orders more so that's on my list to find out.

Over the weekend the GP surgery sent me an email informing me the Libre 2 has been replaced by the 2+ so they'll change my repeat scrip to them and they have done exactly that.

How ironic!
 
JJay said:
Libre 2+ and 18.3 now working together just fine on iPhone 13.
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That’s encouraging. I’m going to try this at the weekend. My next prescription will change from FSL 2 to 2 Plus. I wonder if the GP will supply fewer sensors as the new ones last longer?
Nick
 
Merluza said:
They only last a day longer.
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Even so, 26*14=364, but 25*15=375. So one fewer sensor a year would give you 10 days spare (or 9 in leap years). (I've no idea whether we get a different number of Libre 2+ sensors a year. I got the impression it was still going to be 26 (and 26*15=390) but it's also possible nobody's checking all that precisely.)
 
NickE said:
That’s encouraging. I’m going to try this at the weekend. My next prescription will change from FSL 2 to 2 Plus. I wonder if the GP will supply fewer sensors as the new ones last longer?
Nick
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They should change your ability to request them from 2 every 28 days to 2 every 30 days
 
Bruce Stephens said:
I've no idea whether we get a different number of Libre 2+ sensors a year. I got the impression it was still going to be 26 (and 26*15=390) but it's also possible nobody's checking all that precisely.
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Yes I get fewer as I can only request every 30 days not every 28 now… even though the pharmacy then keep giving me 2s not 2+s
 
I’ve always been able to request repeats 3 weeks after the last request (which is really useful if I’m going on holiday) My first request for 2+ was on 29 January and according to my repeat list I can request again from 19 February, so no change.
 
Lucyr said:
They should change your ability to request them from 2 every 28 days to 2 every 30 days
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Blimey! I’ve just put on a new sensor and it works with my iPhone 11 (IOS 18.3). I reloaded the Librelink 2 app. So now I'm wearing a sensor on my left arm for the iPhone and another on the right arm for the Reader. I didn't know you could do that until recently. The Reader sensor runs out tomorrow so it will be interesting to compare readings. Fingers crossed. Nick
 
NickE said:
So now I'm wearing a sensor on my left arm for the iPhone and another on the right arm for the Reader. I didn't know you could do that until recently.
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Yes, that was always possible (well, since they released phone apps).

Juggluco (Android only) supports two sensors at the same time, and continues reading sensors for a few hours after they officially end. So with that I can compare the graphs of the two sensors before I remove the old one.
 
Is anyone with Freestyle Libre sensors using the Mysugr app? I’ve only just come across mention of this, and wonder if it integrates my blood glucose levels with fitness (?walking) and diet?

Nick
 
Kol said:
18.3 installed and working with Libre 2 :party:
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NickE said:
Blimey! I’ve just put on a new sensor and it works with my iPhone 11 (IOS 18.3). I reloaded the Librelink 2 app. So now I'm wearing a sensor on my left arm for the iPhone and another on the right arm for the Reader. I didn't know you could do that until recently. The Reader sensor runs out tomorrow so it will be interesting to compare readings. Fingers crossed. Nick
Click to expand...
 
I’ve not had any problems with updates 18.2 or 18.3. It might be worth checking with your local Apple Store as I asked about the Freestyle problems when I bought my new phone. They said it should be fine but there was something I had to leave switched off on my phone but I cannot remember what it was
 
Bruce Stephens said:
Yes, that was always possible (well, since they released phone apps).

Juggluco (Android only) supports two sensors at the same time, and continues reading sensors for a few hours after they officially end. So with that I can compare the graphs of the two sensors before I remove the old one.
Click to expand...
I’ve started a new sensor just now. Juggluco seems to think the last sensor had “15 days,” not a plus. They both don’t seem that far out. Different arms. I’m going to push the old one another 24 hours.



You_Doodle_2025-02-09T17_28_38Z.jpeg
 
Satan’s little helper said:
I’ve started a new sensor just now. Juggluco seems to think the last sensor had “15 days,” not a plus. They both don’t seem that far out. Different arms. I’m going to push the old one another 24 hours.



View attachment 33957
Click to expand...
Out of curiosity is your favoured arm.... ie right if you are right handed, readings lower than your left arm... or vice versa?
 
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