Medtronic pump supplies problems?

Status
Not open for further replies.
Yes, that is what I tend to do, but often I have to change my cannula every day, due to failures! I have never run out so far but on one occasion I was close! Haha
Sally71 said:
Can’t comment specifically on Medtronic, but whichever pump company we’ve been with we always reorder supplies as soon as we open the last box, which is usually a month’s worth. Then hopefully you’ve got enough to get you through if there are any delays.
Click to expand...
 
Just to share some more information on this, Diabetes UK have received this from Medtronic:

We would like to give you some clarification on Medtronic Diabetes supplies post-Brexit.

Medtronic understands the situation concerning BREXIT on the movement of goods into the UK, may be causing you concern. We would like to reassure you that we have taken all of the necessary steps to mitigate potential delays of consumables, up to and after 1st January 2021. While Medtronic systems have moved over seamlessly, and we have processed record numbers of shipments to the UK, we are aware of some delays with UPS, the external courier contracted to provide our delivery service. There was a coding error in the UPS system which occurred when the UK left the European Union on 31st December 2020 and this his has had an impact on a small number of deliveries.

While we have resolved the issue with UPS, we would like to sincerely apologise for any confusion this error may have caused, and we are reaching out personally to those affected to ensure continuity of their supplies. Please be assured that Medtronic have no post-Brexit issues with customs, paperwork or stock at this time.

We are confident in our post-Brexit arrangements, and as a precaution have additional emergency stock in the UK, and the diabetes community can be reassured that their supplies are safe and available as normal.

We advise people to reorder goods before their last package of consumables runs out to ensure a smooth continuation of their therapy. To make this easier, Medtronic has recently introduced an automatic reorder system for registered users of our e-Shop.

We know how important our products are to people managing their diabetes, and we take seriously the trust you place in us. We hope this message gives you the comfort you need during the time.
 
I've never had problems with them very quick delivery no items delayed phoned yesterday for order it's arriving tomorrow they have been fantastic
 
Im having issues now, was due for delivery today. Now being told it’ll come tomorrow but it’s currently stuck at Dutch customs.
 
So what was the excuse before brexit? 🙂
 
Maco said:
Im having issues now, was due for delivery today. Now being told it’ll come tomorrow but it’s currently stuck at Dutch customs.
Click to expand...
That seems to suggest that information they have given Diabetes UK , is not correct.
 
Exactly what happened to me, came eventually though!
Maco said:
Im having issues now, was due for delivery today. Now being told it’ll come tomorrow but it’s currently stuck at Dutch customs.
Click to expand...
 
@grovesy @Phil65 Not sure what went on with mine, it first cleared customs at 6pm yesterday. It then cleared customs again at 10pm & then finally cleared customs for a 3rd time 3pm today before departing Eindhoven at 10pm tonight. Supposedly it’ll come tomorrow but from past experiences it’ll be at least another day.
 
Maco said:
@grovesy @Phil65 Not sure what went on with mine, it first cleared customs at 6pm yesterday. It then cleared customs again at 10pm & then finally cleared customs for a 3rd time 3pm today before departing Eindhoven at 10pm tonight. Supposedly it’ll come tomorrow but from past experiences it’ll be at least another day.
Click to expand...
Sounds exactly the same as what happened to me!
 
Phil65 said:
Sounds exactly the same as what happened to me!
Click to expand...
Certainly an issue that needs sorting ASAP, I’ve been lucky my nee 780G was ordered just before Xmas & arrived New Year’s Eve. Dread to think the delays I would of had with it after new year
 
@grovesy, that’s how good ups are. It’s just arrived, good job I was in
 
Hey, everyone little update on my situation. UPS "lost" my parcel, so Medtronic sent me a new emergency order that should have been delivered yesterday by DHL. DHL said they knocked on my door and nobody was in, funny how they didn't leave a card either. UPS did deliver the "lost" parcel yesterday so I have enough supplies, just going to have 6 months worth of supplies instead of my usual 3 months.
 
MrDaibetes said:
Hey, everyone little update on my situation. UPS "lost" my parcel, so Medtronic sent me a new emergency order that should have been delivered yesterday by DHL. DHL said they knocked on my door and nobody was in, funny how they didn't leave a card either. UPS did deliver the "lost" parcel yesterday so I have enough supplies, just going to have 6 months worth of supplies instead of my usual 3 months.
Click to expand...

Thank goodness for that! Must be a huge relief
 
So glad that I am not alone with the supply issues it has been a constant battle forme since changing pumps last year
 
Status
Not open for further replies.
Back
Top