Medtronic pump supplies problems?

Bryan

Member
Relationship to Diabetes
Type 1
Hi All,

I'm a Medtronic pump user and am having a problem obtaining my most recent canula supplies. I have now run out.
The order is over a week late and Medtronic apparantly do not hold any stock in the UK, so it comes from Belgium.
I've been variously told that it might be stuck in customs or that UPS have it but they cant get any tracking details....
I'm very aware that I was daft not to stock up in adavance of Brexit, but I'm wondering if anyone else is experiencing this problem?
I do have insulin pens for my fast acting insulin, but not for slow acting - should I get these prescribed via my GP or from the Pump clinic?
Is anyone aware of any Uk stocks of these canulas that I could access ( part number MMT 399A, 60 cm, 6mm)?
If I can't get the slow acting insulin quickly, is there a recommended procedure for getting by on just fast acting?

All thoughts appreciated!

Thanks,
Bryan
 

Inamuddle

Well-Known Member
Relationship to Diabetes
Type 1
I am not on a pump but I would imagine that your pump team or GP must be able to help, you cannot be left in this situation it sounds quite urgent.
 

Pumper_Sue

Well-Known Member
Relationship to Diabetes
Type 1
@Bryan what cannulas do you use? I'm sure some of us can help out.
Have you discussed with medtronic using a different infusion set?

Oh and yes I've had plenty of issues regarding supplies before, and always make sure I have at least a full box of sets and cartridges when I order.
 

helli

Well-Known Member
Relationship to Diabetes
Type 1
@Bryan you are not the first Medtronic user experiencing problems getting supplies.
Unfortunately, it is a reminder to make sure we order well ahead but also to have an alternative to pumping.
 

Markp

Member
Relationship to Diabetes
Type 1
Hi everyone
I raised this as a concern yesterday as I contacted Medtronic last Monday 04/01/2021 and had one box left use approximately three sets per week
I have insulin pens and Humalin pens also prescribed by GP my equipment runs out in 2 weeks
I contacted both the hospital Medtronic and then both my MPs and as I live in wales emailed the Senydd
advise given was if run out to admit myself to hospital which is not the best advice if honest as want to avoid hospitals if possible.
re extra supplies have one month but already ten days in
also have humalin pens but this is not my point the concern I have is the Goverment has advised that insulin is a priority medicine but have the actually thought about the equipment you need to administ it with ie insulin infusion sets and insulin pens etc
 

grovesy

Well-Known Member
Relationship to Diabetes
Type 2
Hi everyone
I raised this as a concern yesterday as I contacted Medtronic last Monday 04/01/2021 and had one box left use approximately three sets per week
I have insulin pens and Humalin pens also prescribed by GP my equipment runs out in 2 weeks
I contacted both the hospital Medtronic and then both my MPs and as I live in wales emailed the Senydd
advise given was if run out to admit myself to hospital which is not the best advice if honest as want to avoid hospitals if possible.
re extra supplies have one month but already ten days in
also have humalin pens but this is not my point the concern I have is the Goverment has advised that insulin is a priority medicine but have the actually thought about the equipment you need to administ it with ie insulin infusion sets and insulin pens etc
If you read at @Pumper_Sue reply she has always had problems with their deliveries!
 

Maco

Well-Known Member
Relationship to Diabetes
Type 1
What I don’t understand is why they don’t hold stock in the UK when they have distribution centres in the Uk. When I did my training last Thursday she said if you ever need emergency supplies you have a warehouse in Leeds (I’m from Durham) so they could pretty much get them to me next day.
 

grovesy

Well-Known Member
Relationship to Diabetes
Type 2
What I don’t understand is why they don’t hold stock in the UK when they have distribution centres in the Uk. When I did my training last Thursday she said if you ever need emergency supplies you have a warehouse in Leeds (I’m from Durham) so they could pretty much get them to me next day.
That is strange!
 

Maco

Well-Known Member
Relationship to Diabetes
Type 1
That is strange!
Certainly is, when my new pump and supplies got sent to me it got dispatched from the Netherlands then to Germany then over to the UK.
 

Bryan

Member
Relationship to Diabetes
Type 1
Hi all, thanks for your support and suggestions. I now have a some cannulas from the Pump clinic so just need to learn how to use them as they are dfferent from my current ones.
Seems to me we need to persuade Medtronic (and other pump manufacturers) to warehouse and supply from the UK now that Brexit has happened? Anyone up for a campaign?
 

Maco

Well-Known Member
Relationship to Diabetes
Type 1
Hi all, thanks for your support and suggestions. I now have a some cannulas from the Pump clinic so just need to learn how to use them as they are dfferent from my current ones.
Seems to me we need to persuade Medtronic (and other pump manufacturers) to warehouse and supply from the UK now that Brexit has happened? Anyone up for a campaign?
@Bryan, Medtronic 100% have a warehouse & distribution set up in the Uk. I just don’t understand the logistics why they don’t ship us supplies from there
 

Pumper_Sue

Well-Known Member
Relationship to Diabetes
Type 1
@Bryan, Medtronic 100% have a warehouse & distribution set up in the Uk. I just don’t understand the logistics why they don’t ship us supplies from there
It probably has a lot to do with medtronic taking on far to much without the back up to cope. They made sure another pump company stopped selling pumps about 12 years ago. Even then the Cozmo pump was 100% better than the cr*p we have now. They have also taken over Animas. There's been major issues with the quality and quantity of supplies from medtronic for a very long time.
 

Maco

Well-Known Member
Relationship to Diabetes
Type 1
It probably has a lot to do with medtronic taking on far to much without the back up to cope. They made sure another pump company stopped selling pumps about 12 years ago. Even then the Cozmo pump was 100% better than the cr*p we have now. They have also taken over Animas. There's been major issues with the quality and quantity of supplies from medtronic for a very long time.

Can’t comment on the 600 series pumps, but im using the new 780G & it’s fantastic. Guardian 3 CGM also works perfect & it’s very accurate to my meter readings.
 

helli

Well-Known Member
Relationship to Diabetes
Type 1
Just received email from DUK including a link to this about Brexit and supplies
which mentions that "Medical devices (including diabetes technology) are also included in the government's plans to protect supplies."
If you are experiencing problems with diabetes technology such as pump supplies, it may be worthwhile talking to the Diabetes Helpline and get DUK's support to highlight that these supplies have not been protected as per the government plans.
 

Markp

Member
Relationship to Diabetes
Type 1
Good evening everyone just to give you all an update
i have emailed Vaugh Gethan Health minister for Wales and Vicki Howells AM where I live I recieved a telephone call from Miss Howells office advising they would me raising the issues with UPS in respect of supplies being provided.
my diabetic team have provided on box of infusions sets and reservoirs and surprise surprise Metronic provided one single box of reservoirs which serve no purpose without the infusion set (so will bespeaking to Metronic in the morning) the reservoir appears to have come from the UK
i also collected additional Humin I today as already have some but based on not knowing when UPS and customs will be sorted better to havd Supplies than not.
my advise it to contact your local MP or Assembly Member and specifiaclly ask what actions they will take to remedy the delay in essential medical equipment being provided to patients
 

SB2015

Forum Host
Relationship to Diabetes
Type 1
I spoke to Medtronic yesterday who assured me that they are clearing the backlog. DUK also contacted them and I have flagged this up with the CareLink. I suspect that they have more clout than us as individuals. I shall keep a watch and see how long it takes me to get my sensors, as well as cannulas.
 

everydayupsanddowns

Administrator
Staff member
Relationship to Diabetes
Type 1
Yes I had an email today saying that Diabetes UK have been in contact with DSHC and the pump companies about this after receiving several calls.

Seems to be a short term paperwork hiccup rather than a manufacturing or supply problem as such.
 

Phil65

Well-Known Member
Relationship to Diabetes
Type 1
Hi Bryan,
This too happened to me just over a week ago, supplies were held in Donnington (customs) after coming from Holland/Germany. I kept receiving emails from UPS giving me an estimated delivery date and 4 hour time window, this happened for 5 consecutive days! Still no delivery, after 9 days they arrived! Something to consider if ordering consumables, don’t leave it until the last minute (as I do sometimes!) and expect delivery between 2 and 3 days!
Hi All,

I'm a Medtronic pump user and am having a problem obtaining my most recent canula supplies. I have now run out.
The order is over a week late and Medtronic apparantly do not hold any stock in the UK, so it comes from Belgium.
I've been variously told that it might be stuck in customs or that UPS have it but they cant get any tracking details....
I'm very aware that I was daft not to stock up in adavance of Brexit, but I'm wondering if anyone else is experiencing this problem?
I do have insulin pens for my fast acting insulin, but not for slow acting - should I get these prescribed via my GP or from the Pump clinic?
Is anyone aware of any Uk stocks of these canulas that I could access ( part number MMT 399A, 60 cm, 6mm)?
If I can't get the slow acting insulin quickly, is there a recommended procedure for getting by on just fast acting?

All thoughts appreciated!

Thanks,
Bryan
 

Maco

Well-Known Member
Relationship to Diabetes
Type 1
Little update from me, order placed Thursday & just had an email saying it’s being delivered tomorrow. So 3 working days if it actually arrives.
 

Sally71

Well-Known Member
Relationship to Diabetes
Parent
Hi Bryan,
This too happened to me just over a week ago, supplies were held in Donnington (customs) after coming from Holland/Germany. I kept receiving emails from UPS giving me an estimated delivery date and 4 hour time window, this happened for 5 consecutive days! Still no delivery, after 9 days they arrived! Something to consider if ordering consumables, don’t leave it until the last minute (as I do sometimes!) and expect delivery between 2 and 3 days!
Can’t comment specifically on Medtronic, but whichever pump company we’ve been with we always reorder supplies as soon as we open the last box, which is usually a month’s worth. Then hopefully you’ve got enough to get you through if there are any delays.
 
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