LibreLink on A5x scanner no alarms available

[CatBud121]

Hi,

My daughter's scanner for her libre 2 via librelink has said no alarms working even though I haven't changed anything. I have tried clearing the cache and restarting but no luck. I have attached the msg it comes up with. Can anyone help please?

Thanks
Catherine

 

[Proud to be erratic]

I had a Samsung A5 and replaced it with an A52S; both worked well enough as scanner phones and provided alarms. I am far from expert in this sort of problem.

But can you confirm that it is the LibreLink app that you have cleared the cache for? Into phone settings, scroll to apps, scroll to Librelink and clear LibreLink cache (not main data) from there Also, are the notifications set up correctly for Libre. On my A52 that means going into phone settings, then scroll to select notifications, then app notifications and scroll down to Librelink; select the appropriate options.

Otherwise phone Abbott; they may have a better insight into this problem.

 

[everydayupsanddowns]

Hope you are able to get it sorted @CatBud121

Android phones seemed to have all sorts of problems with software updates over the last 6 months or so - but these seem to have been resolved if you are able to run the most up to date software?

https://forum.diabetes.org.uk/boards/threads/getting-very-angry-with-abbott-over-libre-2.103689/page-5#post-1243407