Ok. My knowledge is as follows. Each NHS Trust has a Clinical Commissioning Group (CCG) who sit "above" the Trust in question. A CCG autonomous I.e. does not report to the Trust but does hold the purse strings. Their job, is to commission the services needed for the population served by that Trust. That will include, numbers of staff, equipment prescribed, which services they think are needed. This explains why Libre sensors did not roll out nationally at precisely the same time everywhere. It will be up to each CCG to choose to commission (fund) sensors as a prescribed device.I sit in the middle ground with this. I've had over 25% failure rate, but none that caused a major problem - just frustration at those times.
What does strike me is the apparent lack of overview by the individual in the NHS who manages this contract. We report direct to Abbott our problems; they have a commercial responsibility to resolve this and from my perspective they have always provided a replacement for each failed sensor. What Abbott do with the knowledge from those failures is inevitably 'commercial in confidence' and I (slightly reluctantly) accept that should be so. But there is no sense that the NHS manager for this contract is involved, never mind chasing for improvement - on behalf of users or indeed the taxpayers who ultimately fund this. Is there an audit process that verifies the NHS is getting value for money or the user is getting a product that is fit for purpose? It is very unusual for a contract manager to judge delivery and performance solely on evidence provided by the contractor, rather than the customer.
I particularly struggle with the concept stated by @nonethewiser "agree shouldn't be case with medical equipment but that is life, as frustrating as it is". For household electrical goods - yes; you pay your money and take your choice. But for medical equipment ..... No.
There is no real place for user comment back to the NHS, either from Users, GPs, or Spec Diabetes Teams. None of these groups are taking stock; even this forum (as excellent as it all is) is merely a collection of subjective views on what is an expensive medical product which unquestionably is a game changer for those of us who use it.
CCG's are concerned wirh cost primarily although you will hear them claim they put patients first, if they do it's because they've done the numbers and like the results. But if Abbott is contracted to replace all faulty devices, then it doesn't cost the CCG any more. So, the only way a CCG could be forced to review what they arecl prepared to fund, would be if Libre fails were creating an extra pressure e.g. enough hospital admissions to raise eyebrows. Apart from that happening it dies as you say come down to anecdotal, qualitative evidence which might well be accurate and true......but it's referring to something which isn't causing additional financial burden to each Trust and therefore the CCG's.
That was an extremely dull reply. I live with that same tension in the work place and sometimes I want to smash my head on a wall because of it..........