I don't bother ringing them I just use the online form
Need help? Fill in our online sensor support form for Patients from United Kingdom for your FreeStyle Libre 2 or 3 sensor today.
www.freestyle.abbott
You can try turning the phone on and off and then bluetooth on and off but the issue usually comes back as it's probably an issue with the sensor itself so as soon as I've had the "Signal Loss" and "Scan again in 10 minutes" a couple of times, I rip it off, replace it, and report it - they have always sent a replacement within a couple of days - it's annoying but usually sorted pretty quickly
🙂