Back to my usual 4.4
🙂
Sue your not alone in having those sort of problems, my mom was addmitted to hospital as she could not walk. She was denied access to fluids, the 2 hour obs were falsified, I was there on one ocassion when they falsely filled in the forms.
Then they wonder why I put in a complaint to the staff nurse in charge (my big mistake was not to put the complaint in writing). She was then transfered to a main ward where they completely ignored whats was wrong.
More complaints went in and a meeting arranged with the doctor, who had the cheek to point blank say they won't do any tests to find out whats wrong.
The OT dictated what aids were required, and was only equipment the OT was familier with, not the right equipment. It took a few calls to find some one who knew what they were doing, and replaced the equipment with the correct stuff.
Previously an A & E doctor had shouted down a nurse in front of every one that a specialist nurse could request a specific test, which then the test never got done.
Then theres the Ambulance crews, 99 % of them were perfect gentle men / women showing great care. One was not rude but heading that way and said why waste their time calling an ambulance out.

I spoke to the PALS service and station master service who guessed which person I was refereing too, and they were delt with. What annoyed me about the PALS service was I wanted to pass my thanks onto a couple of speciffic personel and they wern't interested in that.
All the complaints went in and all I ended up was a wishy washy answer that never actually never addressed the problems.