The general level of the King's English these days is appalling be it a letter, email or text message. There appears to be little knowledge of how to lay out a letter, grammar or spelling. Some recent hospital ones have been badly written and made harder to understand by inventing abbreviations. A classic with my foot problems is " Podiatry F/Up" seeing how before this weeks' check, clean up and redressing the previous two had been done incorrectly!
This week I have been in an email exchange with one of the utilities. It started when I received an email from them that I felt was quite disrespectful - the more so as when I went with them two years ago they asked about vulnerabilities deciding I had two "being over retirement age" and "severe mobility issues". I wrote an email complaining about about it. When I got a reply it started "Thank you for reaching out" and finished "Have a bright day" (it was around COB and dark outside). The main part was poorly written! I again emailed back and asked for a second time that they used "Dear Mr. X" and not "Hi Michael" Again it finished "Have a bright day" when it was raining!
We really need to get back to basics as the younger generation usually cannot do mental arithmetic, have little knowledge of written English and appalling general knowledge!
Thank you for reading!
Very likely that (in email) the writer works from a template either a verbal one (eg: use *these* greetings and signoffs, on pain of failing a KPI) or one written in software they cannot or are forbidden to modify.