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What would you do?

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This thread is now closed. Please contact Anna DUK, Ieva DUK or everydayupsanddowns if you would like it re-opened.
L

lucy123

Well-Known Member
Relationship to Diabetes
Type 2
I have to have an injection every 12 weeks - to stop my periods.
2 days ago my period came which was unusual and I wasn't sure if it was a blip. As it was still here today, I rang the surgery who spoke to nurse and nurse said to go straight away for injection.

Prior to this I had my previous injection with GP who told me to book an appt in 12 weeks time. I was going to make my appt on the way out but as they were busy I left it.

I then rang many weeks ago and asked them to book me an appt 12 weeks from my last one and they gave me an appt at end of June which I accepted. Second, last week I had to add a second appt onto this one, so the receptionist changed the appt by an hour to give me a double appt.

Today it turns out the appt for the injection should have been no later than today.

When I got there the nurse really told me off - but what has upset me is when I tried to explain I had booked the appointment and the receptionist had said it wasn't due until end of June - she wouldn't listen. To make matters worse, she showed me the appt for end of June and there is no appt for the injection. I told her it was the receptionists fault on both sides (they are lovely but they had got it wrong) and she laid into me even more saying what I said didn't make sense at all and it isn't the receptionisits job to get my appt right it is mine! It was the way she said it and didn't beleive me that caused me to burst into tears - which she completely ignored.

I had to ask her for a tissue - she showed no emotion at all -very cold. Because I couldn't stop crying she asked me why I was crying and when I tried to explain I hadn't done anything wrong she told me I had been having the injection long enough to know it was late and it was my fault and laid into me even more - I did consider walking out at this stage.


I didn't answer any questions after that as i couldn't stop crying and she let me leave the surgery racking with sobs. I cant stop crying and my son is absolutely furious. He said you went out so happy and have come back distraught - how could they let you drive home like this.

I get on very well with my GP - but this nurse is married to the other gp who owns the surgery.

I really don't know whether to jsut let it drop or do something.

I haven't been so upset in a long time - can anyone tell me why I can't stop crying.

She seemed to not care and seemed to think it a bit ridiculous that I was crying.

I have to see her again in 4 weeks to support me with my weight loss and really dont want to at the moment. Do I give her another chance or not?
 
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Lucy, this is unacceptable and unprofessional - no-one should be made to feel this way when attending an appointment! Whatever her ow personal relationship to the doctor, I think you should make your feelings known once you have calmed yourself and got your strength together. I am appalled - however bad her day was and whatever her line of work, she had no right to treat you like this :(
 
Northerner said:
Lucy, this is unacceptable and unprofessional - no-one should be made to feel this way when attending an appointment! Whatever her ow personal relationship to the doctor, I think you should make your feelings known once you have calmed yourself and got your strength together. I am appalled - however bad her day was and whatever her line of work, she had no right to treat you like this :(
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She just seemed to think I had not bothered to make an appointment - why would I not? And she did not want to hear my side of the story - I think it is this that upset me - that she more or less said I was lying!
 
Write it all down with times and dates and what happened in as rational a way as you can (ie. without it sounding like sour grapes) and address it to the practice manager asap. Maybe best to do it once you've got over the initial upset, but while it's still fresh in your mind.

Note every detail and include how it made you feel.

The practice need to investigate it and take it seriously. If you need to speak to them to find out where to send it, don't tell them why, just say it's a formal complaint. Don't give them a chance to cover up.

Terrible attitude.😡

Rob
 
Its not jsut me being mardy then🙂

I know this sounds silly but what would you say is the serious part of it.
 
I agree with Alan,

As to the nurse being married to one of the GP's shouldn't make any difference to you complaining or any disciplinary given by the practice manager!

If you complain, and feel that the outcome has been effected by their relationship the take your complaint to the health authority! As you have at least two professional people acting unprofessionally!

Their married life, stops when they walk through the door of the surgery!

I used to work with Les my husband, and our relationship stopped as we walked through works door and we become work colleagues, we were quite successful at it:D

It could take months for new staff members to realise that 2 members of the staff were married, then a couple more to find out which 2 members were! Clients relatives and friends in the main never knew, unless they bumped into us outside of work, shopping or perhaps in a pub! Then it used to be hilarious... As they didn't know whether to talk to us or not were we having an affair:confused:
 
I would say the cold attitude when you were obviously distressed.

Just a thought but could it be you were getting a double/triple whammy of hormones? I know I used to get very weepy around period time and at menopause - oh crikey!

However, she should have explained that. She should have passed the tissues and helped you through.
 
Hi Lucy I'm so sorry that you had such an awful experience. I hope that you get everything sorted out
 
MargB said:
I would say the cold attitude when you were obviously distressed.

Just a thought but could it be you were getting a double/triple whammy of hormones? I know I used to get very weepy around period time and at menopause - oh crikey!

However, she should have explained that. She should have passed the tissues and helped you through.
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It probably is Margb (lovely to hear from you again btw). I did think this myself but I was on such a high beforehand.

I could never have let someone leave in the state I was in - and I had to walk past all in the surgery whilst crying - feel such an idiot. I have managed to stop crying now though and am going to play tennis soon.🙂

Thanks everyone else too - I am taking a day before writing my complaint.
 
Agree with the others on what to do, just wanted to show my support to you.

Have a hug (((Lucy))) and hope you feel more positive soon. xx
 
Emmaathome said:
Agree with the others on what to do, just wanted to show my support to you.

Have a hug (((Lucy))) and hope you feel more positive soon. xx
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Thanks Emma - and everyone for the support today. The game of tennis has helped me calm down and feel a bit happier.

I have also spoken to my GP who I get on with very well - and she is quite furious with the nurse -especially after I said the nurse was going to tell her off too. She did say the nurse had been very off with her today too.

She is on holiday for 2 weeks now, but is going to have a face to face with her as soon as she is back!!😱

I did comment that if it wasnt for the fact she was my GP I would have changed surgeries.

I think for now I will leave it with the GP to sort.

Gosh - I feel washed out!
 
Lucy (((hugs))) as others have said, how unprofessional and unacceptable! :( I hope your GP will sort it out and you are feeling a bit better now xxx
 
I cant' really add anything to what has already been said, except I think it is appauling how you were treated...Im glad you had the the GP to turn to in the end.
Hugs to you xxx
 
I hope it gets sorted out for you - that was so awful treating you like that. You are brave to have followed up on it, I let a similar situation go when after my stroke a physio at my local hospital was a real cow to me. Well done you - be proud of yourself - and hopefully it will be dealt with appropriately without you having to take further action.
 
I know I'm new here but I so feel for you Lucy123. I have an absolutely awful relationship with my diabetic nurse. She is a cold fish and very robotic in her manner as well as being patronising and unhelpful! I haven't had the courage yet to ask to change to a different hospital. Glad things seem to be better for you though.
 
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