Ellie Jones
Well-Known Member
- Relationship to Diabetes
- Type 1
The pump arrived this morning, but no handset with it
So I phoned rouche the first chap explained that pump only as it's a replacement which I then explained my problem...
As the combo is an improvement on the spirit, my pda + software are now defuct, due to the compass softeware doesn't except the lower dose values the Combo spirit, which now means the software is useless so is the PDA that I paid almost ?200 to put the software on😡
I know that yes I can do the number crunching myself (do it quite frequently when I can't be bothered to carry around, bg meter and pda with me)
He hadn't realised that this technical hitch exsisted, so wasn't sure what could be done, so took my details and phone number so that he could find somebody who could help better than himself to phone back...
This is actually my 3rd pump in 2 1/2 years of pumping, so not too amused at the moment...
And well call me doubting thomas, but I doubt being christmas eve I'm going to get a phone call today... And the assumption apart from emergency support, nobody going to be available until wednesday...
I ain't going to be happy if I have to phone wednesday morning...
So I phoned rouche the first chap explained that pump only as it's a replacement which I then explained my problem...
As the combo is an improvement on the spirit, my pda + software are now defuct, due to the compass softeware doesn't except the lower dose values the Combo spirit, which now means the software is useless so is the PDA that I paid almost ?200 to put the software on😡
I know that yes I can do the number crunching myself (do it quite frequently when I can't be bothered to carry around, bg meter and pda with me)
He hadn't realised that this technical hitch exsisted, so wasn't sure what could be done, so took my details and phone number so that he could find somebody who could help better than himself to phone back...
This is actually my 3rd pump in 2 1/2 years of pumping, so not too amused at the moment...
And well call me doubting thomas, but I doubt being christmas eve I'm going to get a phone call today... And the assumption apart from emergency support, nobody going to be available until wednesday...
I ain't going to be happy if I have to phone wednesday morning...