Sensor randomly stopped working?

[MarkGeordie]

My Libre sense wouldn’t work this morning?

I went to scan and it just said it had stopped working and I needed to replace it, I still had a few days left on it.

Any ideas?

 

[Ljc]

Sorry to hear about your faulty sensor, sadly you won’t be able to get it working again but all is not lost.ok, Don’t throw the away as abbot will want it back to do any necessary checks they will also send a replacement .

 

[MarkGeordie]

Sorry to hear about your faulty sensor, sadly you won’t be able to get it working again but all is not lost.ok, Don’t throw the away as abbot will want it back to do any necessary checks they will also send a replacement .

Thanks for that.

I’ve taken it off and kept it to one side.

Do I just ring them and explain?

 

[Sally71]

Yes we had one that did that. You'll have to put a new one in but phone Abbott and they will replace it free of charge. They will send you a bag and envelope to send the old one back to them so don’t throw it away!

 

[Sally71]

Thanks for that.

I’ve taken it off and kept it to one side.

Do I just ring them and explain?

Yes they might ask a lot of questions but as long as they don’t think you did anything wrong, which you didn’t, they will replace it.

 

[MarkGeordie]

Yes they might ask a lot of questions but as long as they don’t think you did anything wrong, which you didn’t, they will replace it.

Brilliant thanks.

 

[MarkGeordie]

Managed to speak to someone, they said they would send me a bag and envelope to return and replace the sensor.

The line was awful though so hoping he got my details correctly.

 

[everydayupsanddowns]

Glad you got it sorted @MarkGeordie

Hope the replacement comes through soon.

 

[mikeyB]

I find they don't ask for the sensor back. They just need the serial number, which is available on your reader.

Actually, my last sensor gave up the ghost four hours ahead of schedule, but even I didn't have the nerve to ring for a replacement. I self fund, so that's nearly a quid I'll never see again.

 

[MarkGeordie]

I find they don't ask for the sensor back. They just need the serial number, which is available on your reader.

Actually, my last sensor gave up the ghost four hours ahead of schedule, but even I didn't have the nerve to ring for a replacement. I self fund, so that's nearly a quid I'll never see again.

They asked for the serial number and also said that I’d need to send it back.

 

[Flutterby]

I was asked to send mine back a few months ago as well so never assume until told by Abbott

 

[SB2015]

They have always been good about replacing faulty ones.
Glad that you got it sorted.

 

[MarkGeordie]

They have always been good about replacing faulty ones.
Glad that you got it sorted.

Yeah they were really nice about it. Which I appreciated.