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I obviously agree that you handled it the best way.

However I'm still appalled that that communication was sent to you!
 
I obviously agree that you handled it the best way.

However I'm still appalled that that communication was sent to you!
Thanks and I agree. I may be going into college to offer a bit of training around type 1, so might make a suggested phrase staff might use when seeking info/clarification about someone's condition.
 
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