- Relationship to Diabetes
- Type 1
- Pronouns
- He/Him
I’m really sorry you’ve had this experience @Pumper_Sue and @Phil65
Ive always had excellent service when I’ve contacted Medtronic, even out of hours to the US call centre. And urgent matters like pump replacements (for trivial matters like a small split in the front button making it theoretically no longer waterproof) have always happened very quickly and with no fuss.
I’ve very occasionally had things on ‘back order’ but have always received part deliveries promostly, which has been plenty until the balance arrived.
I may be moving to tSlim when all this virus hoohah is finished, and if I were to have any glitches in service or delivery with them I would be posting exactly the same as you, except I’d be saying, “I never had any problems like this with Medtronic over 9 years I was with them”
I know this doesn’t help - and you have every right to feel dissatisfied for the hassle you’ve had, but I think you’ve just been unlucky with the moment you made the switch
And once you’ve had a bit of poor experience, even the slightest hint of dither, delay or hassle confirms your worst opinions.
My recent orders have all come on time, and with no shortages, split deliveries or back orders (last one was delivered Feb, so I still have 2months in stock as I order when I start my last box of reservoirs).
Ive always had excellent service when I’ve contacted Medtronic, even out of hours to the US call centre. And urgent matters like pump replacements (for trivial matters like a small split in the front button making it theoretically no longer waterproof) have always happened very quickly and with no fuss.
I’ve very occasionally had things on ‘back order’ but have always received part deliveries promostly, which has been plenty until the balance arrived.
I may be moving to tSlim when all this virus hoohah is finished, and if I were to have any glitches in service or delivery with them I would be posting exactly the same as you, except I’d be saying, “I never had any problems like this with Medtronic over 9 years I was with them”
I know this doesn’t help - and you have every right to feel dissatisfied for the hassle you’ve had, but I think you’ve just been unlucky with the moment you made the switch
And once you’ve had a bit of poor experience, even the slightest hint of dither, delay or hassle confirms your worst opinions.
My recent orders have all come on time, and with no shortages, split deliveries or back orders (last one was delivered Feb, so I still have 2months in stock as I order when I start my last box of reservoirs).