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Medtrum CGM A6 and Medtrum pump

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This thread is now closed. Please contact Anna DUK, Ieva DUK or everydayupsanddowns if you would like it re-opened.

EllaDS

New Member
Relationship to Diabetes
Parent of person with diabetes
Hi everyone,
My daughter is 7 years old and T1D since 2017.
Having Dexcom G6 for over 2 years.
Last year, I asked her doctor for the Omnipod pump and begging this year March they come back saying she was approved for Medtrum A6 pump, they told me it’s very similar with Omnipod.
I felt happy and excited and went to Medtrum Website and found the CGM A6 easy look ( no more Hypos) at this stage I was also approved for funding for Dexcom G6 and I asked the doctor if my daughter could have the Medtrum CGM.
I decide to share this information because can be very important special for kids who parents are looking for Medtrum.
on 27 of August 2020 left hospital training with Medtrum CGM and pump, my nightmare started that day.
Got home my daughter lost the transmitter after 2 h waiting warm up, ( very easy to come off) then I called Medtrum they told me to attach again. Another 2 h warm up. So I thought that CGM would work just like Dexcom but didn’t. My daughter starting have hypos and CGM wasn’t picking up, after 5 days of nightmares lots of blood test and no one would be close to match the CGM I called the Medtrum rep and doctor , they suggested change the site. So I did and guess what : still the same out of order readings, them Medtrum rep texted me saying that may take 3 days to get the right readings, yes 3 days !! Been so far 8 days and about 12 blood test per day and I texted him “ what’s the point of have that) so I called Dexcom and ordered again as the hospital still not change paper back to Dexcom G6, Medtrum have put my daughter at risk with out of order CGM.
Write, now the pump. Square box much thicker then Omnipod and with an needle inside the skin and not an cannula. For small kids that is too dangerous because they run, play and do silly children thing and with a needle under skin in case of accident would ripping her skin off. Not only that I wasn’t sure if the Medtrum pump was working in order . It’s seen working in the tummy but not in legs?!
managed convinced the doctor I would not want that CGM and Pump for my child. Last Friday we received the Omnipod and trust me it’s working beautiful and yes Medtrum pump some times works and other doesn’t.
After 1 month of Medtrum nightmare experience I wouldn’t never ever recommend Medtrum CGM AND PUMP. Also been in Uk for more than 2 years and I found so far 2 people with and in Hertfordshire my daughter was the first child to try on. I believe the reason is : it’s not reliable, and I found dangerous the CGM communication with pump with far way wrong readings , causing several hypos and Hyper.
Thank you
 
Gosh - what a nightmare!

Glad you have it sorted out now.
 
Sounds like a nightmare but will all technology it might not work for you but works for others. Glad you was able to switch back to dexcom and get omnipod.
 
Definitely sounds like a nightmare.
My only patch pump option was a Medtrum and, whilst I would not say it has been problem-free, I am pretty happy with it and very happy with my contacts at Medtrum.
I do not have the CGM (absolutely no way my CCG would fund that for me) and have no experience of OmniPod (it is too expensive for my CCG) so my only comparison is Animas.
 
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Definitely sounds like a nightmare.
My only patch pump option was a Medtrum and, whilst I would not say it has been problem-free, I am pretty happy with it and very happy with my contacts at Medtrum.
I do not have the CGM (absolutely no way my CCG would fund that for me) and have no experience of OmniPod (it is too expensive for my CCG) so my only comparison is Animas.
Definitely sounds like a nightmare.
My only patch pump option was a Medtrum and, whilst I would not say it has been problem-free, I am pretty happy with it and very happy with my contacts at Medtrum.
I do not have the CGM (absolutely no way my CCG would fund that for me) and have no experience of OmniPod (it is too expensive for my CCG) so my only comparison is Animas.
I agree Medtrum repre been very easy to access and quickly. But when I texted asking if they are aware of poor functionality when have the pump in my daughter legs, he went quite and haven’t replied me. And I have trying few times on her legs in different areas and wasn’t working properly soon I changed to her tummy as a big difference unfortunately still not as good as the Omnipod ☹️.
The only option was Medtrum too as it may be more affordable but after the issue with the CGM I completely lost the confidence in Medtrum and wasn’t sure the pump was working properly until I got the Omnipod. Wasn’t easy convincing her doctor and the hospital that the Medtrum CGM was out of order. I had to proof with pictures taking at the same time I done her blood tests for days after days. I think for adult may be easy to know when the pump is working or not as she’s very young and have no idea plus in school all day, so I’m the one have to keep my eye on it but it’s hard to know when wasn’t actually on me the pump. So could be because what she eat, exercising etc but the observation was spending good few days with her home to know sometimes Medtrum pump worked and others not.
 
@EllaDS - I am glad you have sorted the problem with a OmniPod. It must be very stressful with a young child with T1 especially when they are not close.
I was lucky to have the opportunity to trial the Medtrum as Medtronic is the only option in my CCG (I am the only pumper not using Medtronic ... adult and child). I know if I had turned down Medtrum, I would have no choice but to return to a bulky tubed pump.
 
Sorry to hear about the problems you’ve been experiencing @EllaDS

A wise person once told me that ‘the sensor chooses the person’ (Harry!). And I have to say I agree - we have lots of folks on the forum who either get on, or definitely DON’T get on with one or other of the pumps, sensors, or technologies. All you can do is try things and see if they work for you.

I made sure I ordered the G6 starter pack to see how I got on with Dexcom before I switched to Tandem tSlim, having heard mixed reports from different users. Fortunately they suit me brilliantly! 🙂
 
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This thread is now closed. Please contact Anna DUK, Ieva DUK or everydayupsanddowns if you would like it re-opened.
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