Libre2

[Elizabethe]

I have been using the Libre2 for 11 months and overall it has been good. Any issues have been dealt with by Abbott. Yesterday I replaced my sensor and 20 hours later a message on the reader when I went to scan said to replace the sensor. It said your sensor is not working please replace it with a new one. I have sent an email to Abbott. Has anyone had this issue. At the time I was reading a book and it scanned 15 minutes previously.
Thank in advance

 

[Bruce Stephens]

Has anyone had this issue.

Yes, I've had it once.

 

[Rob Oldfield]

Not had that particular problem but you did the right thing reporting it to Abbott. The report means they provide a replacement at their expense - rather than the NHS paying for it.

 

[grovesy]

I have had it occasionally, and replaced by Abbbott. I ring them.

 

[nonethewiser]

No not had that happen, at least Abbott wil soon enough replace it.

 

[Elizabethe]

Abbott definitely good customer service, replacement on its way x

 

[DaveB]

Hi. I've had that happen once. Abbott will always replace it. They asked me for the error code showing on my phone.

 

[The robin]

I’ve had it a few times. Abbott are very good they send a replacement out and usually get it within a week They sometimes ask to send the faulty one back to them.