Laptop for Medtronic 780G?

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It may be that, rather than enjoying being awkward, the people at the hospital simply don't know the answers (yet). Having invested in an iPhone when I heard I was getting the pump, I was told to download the Guardian app before the appointment to learn how to fit sensors. Of course, that doesn't work with the latest sensors. I was handed something looking like an old-type USB drive but not told what it was for. MacOS11 can't see it, Windows 10 says "No drivers available for this device", and drive management software confirms it is not a drive. Bluetooth dongle? (Fairly pointless these days.) Having said that, the Medtronic app is really good, it updates seamlessly from the pump and uploads to Carelink automatically on a daily basis.
 
RiRi80 said:
Me too thanks for your help ☺️

The nurse said they like the info before appointments which is why it needs to be uploaded.
The whole process seems complicated, and I probably wont end up passing the training anyway. The training is being done by video so it's going to be hard for me to understand things. I find it easier face to face. I get very confused with things, so chances are they won't give me one once they realize I'm dumb during the virtual training sessions lol.
Click to expand...

I was very nervous about the change over to the 780G and uncertain about the Zoom training.
The trainer was excellent, and was happy to proceed at my pace, and explained things carefully, and was happy to respond to what to others may have seemed silly questions.

I took my time and worked step by step
- 780G pump in manual mode
- 780G pump in manual with the sensor alarming for lows and high
I wanted to be sure I knew how to use the pump in this mode as I knew that there would be times when I may not be able to use the auto mode
- 780G in full auto mode (Smart Guard which is confusing as this was the name for their earlier pumps used with a sensor with alerts)

For various reasons (infections, Brexit delays, Covid delays, kidney stones, ....) the whole process took me a while (Mid Dec to early March) At each stage I was offered more training, with the trainer and my DSN, when I was ready. The Medtronic telephone support is excellent. I did not feel rushed to move on at all, and the support line happily helped out very regularly.

I was very nervous about leaving Roche who I had been with for eight years. However I am very impressed with the Medtronic support that I have had through this and now happily running in auto mode with time in range usually above 80%.
 
T
SB2015 said:
I was very nervous about the change over to the 780G and uncertain about the Zoom training.
The trainer was excellent, and was happy to proceed at my pace, and explained things carefully, and was happy to respond to what to others may have seemed silly questions.

I took my time and worked step by step
- 780G pump in manual mode
- 780G pump in manual with the sensor alarming for lows and high
I wanted to be sure I knew how to use the pump in this mode as I knew that there would be times when I may not be able to use the auto mode
- 780G in full auto mode (Smart Guard which is confusing as this was the name for their earlier pumps used with a sensor with alerts)

For various reasons (infections, Brexit delays, Covid delays, kidney stones, ....) the whole process took me a while (Mid Dec to early March) At each stage I was offered more training, with the trainer and my DSN, when I was ready. The Medtronic telephone support is excellent. I did not feel rushed to move on at all, and the support line happily helped out very regularly.

I was very nervous about leaving Roche who I had been with for eight years. However I am very impressed with the Medtronic support that I have had through this and now happily running in auto mode with time in range usually above 80%.
Click to expand...
 
Thank you for your help.
Can I ask, when do they give the pump? Is it after all the training is complete?
 
RiRi80 said:
Thank you for your help.
Can I ask, when do they give the pump? Is it after all the training is complete?
Click to expand...
The pump arrived about a week before my first training session.
There was also a guide for what we needed to do before each stage of the training.

One advantage of the training being via Zoom is that you could have someone else with you during the training.
I have done this in the past and they have simply sat
- taking notes
- ticking off the list of questions I had preoared
- and promoting me if I forget to ask any of my questions
Would that be possible for you?
 
Not sure if I can get anyone to help me. I can see, but all depending on lockdown rules.
I've asked a few questions via email to the one who arranges the training and they didn't get back to me. I asked about when will I receive the pump & about laptops too. So really confused about it all.
I will try emailing them again, because surely they should answer my worries before I get started ‍♀️
 
RiRi80 said:
Not sure if I can get anyone to help me. I can see, but all depending on lockdown rules.
I've asked a few questions via email to the one who arranges the training and they didn't get back to me. I asked about when will I receive the pump & about laptops too. So really confused about it all.
I will try emailing them again, because surely they should answer my worries before I get started ‍♀️
Click to expand...
I think a lot of teams at the hospitals have a lot of extra work to do so they might be as available as usual. However my DSN has been at all the training sessions I have had. He has been honest saying that he does not know all the answers as this pump is so new to the team, but he has always followed up the questions I have had with Medtronic and got back to me.

I also used the Medtronic pump telephone helpline, even before my training. You could make a note of your questions as they arise, and then once your pack arrives with the contact numbers just phone them. You might need your account number from the hospital team but I wasn’t
asked for this apart from once.

I may have made it sound a lot more complex using this pump. It just depends on your approach. One person at my first training was up and running when his box of goodies arrived, where as I went for a slower approach. I found they adapted to our individuals needs.
 
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