Reading this, it's all about tick boxes for statistics. 9 little boxes which if they score high on, they get good, and if they don't they get a bad mark. Frankly a tick box doesn't equate to quality care.
Looking at this, and coming from someone who has unfortunately had to suffer the utter ineptitude of the Cumbrian PCT (which scores very highly), but little things like, oh trying to get to see a consultant without a wait of 8-12 months+ or even to get a phone call off a DSN. My GP switched me to the Morecombe, Lancaster PCT (which scores lower in these wonderful figures) I am actually allowed to speak to someone. Heck they even allow me to get an appointment.
If I sound rather bitter with Cumbria it's been antagonised lately as they stealth reclaimed me from Lancaster (Lancaster had warned me that Cumbria was putting pressure on them to reclaim it's "lost diabetics" (they discharged us all...how the hell is that even possible?!) but I made it known I wanted nothing to do with them due to earlier issues). Anyhow, after my last meeting with Lancaster in May, it seems Cumbria pulled some politics and did a wonderful stealth retrieval of me...for which myself, and my GP wasn't ever notified and they only found out when I asked them to contact Lancaster to learn why my October appointment had vanished. Long story short (much is still on going), Lancaster did allow my transfer (am annoyed over) but stated in all the notes and letters to Cumbria (got to love the GP for trawling the correspondents between the two) that I had an appointment in October planed for my acquiring of a pump and if they took my care it was expected they keep things to how they had been planned. We're now in December, Cumbria have no plans for any consultations (and the DSN and consultant hasn't returned any calls to me or the GP), and they've canned the idea of me getting a pump. Even though under Lancaster I should of been on it now for the last two months according to the letter I was able to see which was nicely stamped URGENT (guess urgent hasn't any meaning at in Cumbria).
Anyhow, that's off subject. But shows this report is utterly worthless for deeming quality of care. It's statistical back slapping with no real world relevance.