Hi, new to this site. Having problems with DIAB1 form

[Inka]

I didn’t find a DIAB3 online @Ron Ashworth but I imagine it just asks medical questions to ensure your fitness to drive.

To my mind, the hypo awareness question is asking if people are aware their blood sugar is dropping/going low. It’s possible to be aware of approaching hypo territory without actually having a hypo. (As you say, we test and ward them off).

 

[trophywench]

They (governmental departments) design forms so that they adequately cover the majority of people who need to use them, to provide the info that department needs. The form DOES adequately cover the vast majority of us. There will always be exceptions to most things anyone ever designs. This does not mean it is necessary or cost effective to redesign the thing. They are using the query system that is inbuilt but are simply extra mega slow. which is annoying. Hope it gets sorted for you anyway.

 

[Docb]

Hi Ron. My first guess was that you would get next to nothing from your request but they have bypassed that and gone to stage 2, information overload, straight away. One way of dealing with that is to go through it and send back a long list of further issues arising from the information which require further clarification. You have to be a bit dogged about it because eventually someone will decide that it actually less work to deal directly with the issue you have raised than it is to fob you off. Have you copied in your MP to your correspondence? That can be very helpful if your MP sees the basic point you are making.

I am involved with a community led project with the objective of getting Thames Water to recognise that their operating practice at a particular sewage works is by any standards unacceptable despite the fact they can claim that they meet the requirements of their operating licence. A lot of doggedness is needed to make any progress but progress can be made, you just do not have to lose sight of the basic issue. For the sewage works it is that dumping raw sewage into a roadside ditch is wrong even though the permits can be interpreted in such a way to allow it, and in your case it is that a question is written in such a way that there can be ambiguity in the answer.

Keep going!

 

[Ron Ashworth]

My GP has now recieved the DIAB3 from the Drivers Medical Group. I have asked my GP to discuss the content of the DIAB3 before he sends it back. That should happen next week and, all being well, I should get my licence back by the end of April.

I am minded to persist with my complaint which is now at Chief Executive level. I take Jenny's point about the design of forms being constrained by the large number of typical applicants, however if they apply their rules in a draconian and arbitary way, that seriously penalise diligent individuals like me, they should deal with representations quickly with flexibility and common sense. If an hospital or local authority were as dilatory and unresponsive as the DVLA, the government would put them in special measures.

 

[trophywench]

I was long employed in a customer service occupation but dealing with the same clients over a long period gives a great advantage to both sides of the conversation - I knew both who I could joke with because they'd appreciate as did I - and when it had to be deadly serious. In a public role it must be B hard to balance facts/Rules graven in stone with empathy/kindness - and was but one jolly good reason why I soon found out the Civil Service was not for me, before my 17th birthday.

 

[everydayupsanddowns]

Glad to hear it looks like you will be getting your license back by the end of the month @Ron Ashworth

 

[Ron Ashworth]

Slight problem. DIAB3 sent to GP on 25th March. As yet my GP has done nothing about it. Tried to get a meeting with the Practice Manager in the hope that she can expedite matters. DVLA even sent a duplicate DIAB3 last week. Any suggestions about what I can do about this?

Also received a response to my Stage 2 complaint from a guy in the Complaints Section. He did not say whether he was responding to my complaint or my request that the Drivers Medical Section reconsider my revocation. He maintained that my escalation route was to apply to the local Magistrates with 6 months of the revocation of my licence. He thus tried to side step my formal complaint. I have pointed out to him that I am following two processes and as far as my complaint is concerned I was minded to ask the DfT to appoint an Independent Complaints Assessor to consider my complaint. I have requested an apology from Mr Burton, Head of Drivers Medical Group and financial compensation for the inconvenience caused by the revocation of my licence.