Good customer service from Accu-Chek

[Maryanne29]

I said in another thread that my pharmacist had told me they couldn't get any MultiClix lancets as they were out of stock at the wholesalers.

I have just phoned A-C who said they are out of stock in some parts of the country so they would First Class post a box to me today. (No cost)

This is excellent service - well done A-C. 🙂

 

[Northerner]

Good to hear 🙂 I am actually still on my first box of Multiclix after 6 years, so don't think I will run out soon! 😱 🙂

 

[Amberzak]

Accucheck are amazing. When my aviva expert didn't work properly, even with the control solution, they sent me a new one free of charge and it got to me the very next day.

 

[PhilT]

I recently got a new Mobile from them because the Mobile model I have is no longer available. The new model has a few more functions than my current one, like setting up reminders which could be quiet useful.

 

[Sally71]

Oh that's good to hear, I've always found them really friendly had helpful too.

 

[Northerner]

You do get the occasional hiccup with them - I once called to complain about a Nano that kept asking for a new battery. The guy had me running through all sorts of tests when it was clear it was faulty. Eventually, he grudgingly agreed to send me a replacement. Also, early on, I rang and asked if I could have a spare meter and they refused! Then I got one in the post! 🙄

 

[spiritfree]

I have always had great help from them. I've had a few of their items go wrong and they have always replaced the item, usually the next day.

 

[Maryanne29]

This morning my MultiClix arrived in the post as A-C promised.