Freestyle Libre problem

[Northerner]

I phoned them today and the customer service was much better than last time. They will send me a replacement sensor today. The customer care person also said that they would do this every time there is a faulty sensor so I will give it another go.

That's good to hear Amanda 🙂 There can be variability with who you get - I had to call Roche a couple of times in the past, one person was very friendly and helpful, the other was completely unhelpful! Makes you wonder if they all go on the same course, or if they have 'good cop, bad cop' versions! 🙄

Great to hear how much the Libre is helping you 🙂

 

[AJLang]

Thanks Northerner. Actually I realised today that they have a customer care survey at the end of the call - it's just when I had the call before last I was so frustrated I ended the call before the survey🙄 Well after having averages in the higher 8's and low 9's in the lead up to Christmas I've now managed
7 day average - 7.4
14 day average - 7.2
30 day average - 7.8
so I'm very pleased with those - my goal is to get my 90 day average on the pump down to 7.5 by the end of March - I've never achieved that so it's a challenging goal for me🙂

 

[HOBIE]

Good numbers 😉 I do love the info you get from the Libre 😎

 

[AJLang]

Thanks Hobie🙂