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freestyle libre app problems?

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This thread is now closed. Please contact Anna DUK, Ieva DUK or everydayupsanddowns if you would like it re-opened.
jd89

jd89

Member
Relationship to Diabetes
Type 1
I hope I am posting this in the correct place!

Has anyone else recently updated the freestyle libra app and are having problems with it?
I can't work out if it's the update or my phone. I contacted the company but they don't think there's a problem with the app.
Is anyone else finding it incredibly slow? Do you have to press the 'scan' or 'add note' buttons several times before it will do either?
I've had 2 sensors in since the app update and they seem a lot harder to scan (or I have to cancel the scan and retry a few times before I get a reading)

My phone is a few years old now so I don't know if that is the problem
 
jd89 said:
Has anyone else recently updated the freestyle libra app and are having problems with it?
I can't work out if it's the update or my phone. I contacted the company but they don't think there's a problem with the app.
Is anyone else finding it incredibly slow? Do you have to press the 'scan' or 'add note' buttons several times before it will do either?
I've had 2 sensors in since the app update and they seem a lot harder to scan (or I have to cancel the scan and retry a few times before I get a reading)

My phone is a few years old now so I don't know if that is the problem
Click to expand...

I've not had problems on my Pixel 2 (also a few years old). The app was last updated April 2019, so perhaps you're using an iPhone (which is entirely different). (There were possible issues during that upgrade: you had to update your Reader too and if you did it with a sensor active the sensor wouldn't be usable. But that was all ages ago, so presumably you're talking about a change in the iPhone app.)

(Other people have reported apparent problems with sensors which turned out to just be a broken Reader. If you don't use NFC with your phone for anything else (for paying for things would be the most common, I guess) some fault with the phone is possible.)
 
Was the update only for IPhone as I use an Android, have only been using the app a couple of weeks, my app info says no update for months?
 
Yes I forgot to mention its an iphone 7. The software on the phone is all up to date.
I received an email from abott a few weeks ago saying I needed to update the app. I did the update, but ever since then it hasn't worked as well at all
 
I read a post describing exactly this. If it wasn't here it was on diabetes.co.uk. Take a look.
 
Hi. The last two sensors i've had have shown a time zobe change when scanned for the first time with the app, even though they were activated by the reader and nothing shown on that. I've contacted Abbott twice now as when it shows a time zone change, some of the data on the graph disappears even though the info is in the logbook. Abbott say they are investigating
 
Hmm, I saw this on my android app some time ago. As I recall I did find a reason at the time can't remember what it was now.

Have you tried googling it?
 
It’s your phone.

Apps don’t start slowing down, but phones do. You need to update to the latest version of operating system, because the app is designed to run with newer operating systems. If your phone is “a few years old” I’m amazed the app even works at all. You need Android 10 or iOS13 for the App to run smoothly.
 
Yes I have noticed problems after updating the APP, I try to scan, and it either takes ages and times out, then I just cancel and try again and it works. My phone (IPhone 7) was updated before updating the APP and it was fine, so I think its the APP that's causing the issues
 
mikeyB said:
It’s your phone.

Apps don’t start slowing down, but phones do. You need to update to the latest version of operating system, because the app is designed to run with newer operating systems. If your phone is “a few years old” I’m amazed the app even works at all. You need Android 10 or iOS13 for the App to run smoothly.
Click to expand...
The IPhone 7 runs iOS13. I have the same phone, and its only the free style APP that's slow.
 
I personally don't think you should have to have the most update expensive phones to use health apps. I don't think they are always what they are cracked up to be.
 
I can't be bothered with all the pitfalls of trying to use ruddy Apps on a phone when Abbot supply a perfectly decent Reader and my pump company provide a more than serviceable remote control etc.
 
I have an Android phone running version 10 and experience no problems.
Until I was diagnosed with T1 (in my mid 30s), I never saw the point of a handbag. Then I had to start carrying Insulin pens, dextrose, BG meter, strips, sharps bottle, ...
I now love being able to minimise my requirements again with a phone that controls my pump and reads my Libre. Unfortunately, I can’t find an app that provides hypo treatment so still need to carry my GlucoTabs with my phone, credit card and house key on a night out!
Plus my mask and my had santiser, nowadays :-(
 
trophywench said:
I can't be bothered with all the pitfalls of trying to use ruddy Apps on a phone when Abbot supply a perfectly decent Reader and my pump company provide a more than serviceable remote control etc.
Click to expand...
Yeah , I bought a Dario meter a few years ago that was on offer at the time and strips initially not too bad a price, it plugs into the phone speaker socket and uses an app . The number times I waste strips as the did not remain on screen, you could not just plug it in and go.
 
Someone was saying they were having trouble scanning after an app update on their iPhone 7

I’ll see if I can find it
 
Here it is

forum.diabetes.org.uk

Freestyle Libre and iphone

Hi, I have an iPhone7 plus on os 14.0.1. I am having real difficulty in scanning my sensor. I have constantly rebooted my phone, reinstalled the app, had trouble with 3 sensors since update of both the app and os. Is anyone else having these problems or any suggestions please.
forum.diabetes.org.uk forum.diabetes.org.uk

My iPhone 7 with the earlier Libre app is still running fine.
 
jd89 said:
I hope I am posting this in the correct place!

Has anyone else recently updated the freestyle libra app and are having problems with it?
I can't work out if it's the update or my phone. I contacted the company but they don't think there's a problem with the app.
Is anyone else finding it incredibly slow? Do you have to press the 'scan' or 'add note' buttons several times before it will do either?
I've had 2 sensors in since the app update and they seem a lot harder to scan (or I have to cancel the scan and retry a few times before I get a reading)

My phone is a few years old now so I don't know if that is the problem
Click to expand...
I have an android phone, since the update in November I've had constant problems.

Abbott have replaced 4 sensors, they admit 'some users have experienced issues'. I find sensors difficult to scan, the readings appears to be considerably lower than contour next readings (even allowing for a 15 minute delay).

My NHS diabetes center made excuses. Really frustrating, as a scientist, I can tell the difference between the odd random result and consistently wrong data.

Thoroughly fed up with the system, and going through testing strips at a rate of a bottle of 50 every three days.
 
Neil D said:
Abbott have replaced 4 sensors, they admit 'some users have experienced issues'. I find sensors difficult to scan, the readings appears to be considerably lower than contour next readings (even allowing for a 15 minute delay).
Click to expand...

Have you tried disabling app then reinstall it, sometimes works my friend.
 
Status
This thread is now closed. Please contact Anna DUK, Ieva DUK or everydayupsanddowns if you would like it re-opened.
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