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FreeStyle Libre 2 system issues since Apple IOS 14.6 update 5th June 21

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This thread is now closed. Please contact Anna DUK, Ieva DUK or everydayupsanddowns if you would like it re-opened.
Hello @Shaggy,
If you activate the Reader first then it will allow you to use your phone and the FreestyleLink app additionally; just scan from the app on NFC, it leads you through the simple process. But, as you say, if you use the phone and app first, you can't subsequently activate the Reader (but this is OK, there is little reason to have the smart app with alarms and the basic reader without). Roland
 
helli said:
If you activate with the reader, you can then use the phone app.
The opposite is not true - if you activate with the phone you can NOT then use the reader.
With Libre 2, you can activate with the Reader and later scan with the phone.
BUT if you activate Libre 2 with the Reader, ONLY the reader will alar,.
Click to expand...
Ok so I can scan with the reader and the phone as long as i activate the reader first
 
That last sentence of @helli's causes confusion as it says the opposite of what they've just said.

Activate with reader - then can scan with phone.
Activate with phone - cannot then scan with reader.
 
trophywench said:
That last sentence of @helli's causes confusion as it says the opposite of what they've just said.

Activate with reader - then can scan with phone.
Activate with phone - cannot then scan with reader.
Click to expand...
Hi Jenny
Thank you for that. I have just activated the reader so need to wait for the hour. Then i guess i can scan with Iphone and the reader.

Many thanks
Ian
 
Yes but you’ll only get the alarms on the reader. I’ve tried on the phone a couple of times and had issues with the alarms not working properly due to all interference so I use reader to activate and phone as additional scanner.
 
You can activate with phone now. You don’t have to wait the hour before you activate with phone as it also counts down like the reader before use.
 
Bexlee said:
Yes but you’ll only get the alarms on the reader. I’ve tried on the phone a couple of times and had issues with the alarms not working properly due to all interference so I use reader to activate and phone as additional scanner.
Click to expand...
Thank you Bexlee, I am new to this I appreciate all your help.
 
You’ll love it. All the information it gives. I far prefer starting initially with the reader as it’s far safer using that at night than dropping and smashing iPhone !!! Also good to have back with reader. I had issues with the alarms and my phone with libre 2 constantly saying out of range despite been next to it. I’m on sensor 12 now.
 
Hi everyone. I hope that you are all well. This is my first time posting, - I thought this might be helpful to those with a libre2 sensor and iPhone app.
On holiday last week the libre view app on my iPhone suddenly stopped reading my sensor. I continued to try but no joy. After 6 hours I applied a new sensor ( did not remove the one I was currently using) My iPhone did not recognise the new sensor. Panic started to set in as I did not have my libre view reader and only a few test strips. My husband downloaded the app onto his iPhone and I signed in. Thankfully it read the sensor I had been using ( and it continues to do so). Given we were on holiday we just continued to use his iPhone.
Internet searches did show us there were others with a similar issue.
We emailed Abbot with the issue and we still have had no reply after 9 days. We left a poor review on the Apple App Store and the app developer replied within 2 hours giving a phone number to contact. We did that today and got some excellent help.
We were told there IS an issue with the libre app, the libre 2 sensor and the iPhone ( it can affect any iPhone and happen at any time ) The company are aware of it and are trying to solve the problem. Until it does we were told not to use the app and to use the reader. They offered to send us the reader ( we declined as we already had one) and they are sending out a new sensor for the one we wasted. They were unable to say when it will be fixed or how we would be informed.
So my advice is to take their advice and use the reader just now. It’s clear from what I was told that even if it’s working on your iphone just now it can just as easily stop working without warning
 
Hi all Just to let you know that my Iphone SE also stopped reading sensors about 3 weeks ago changed sensor no good, contacted Abbott no help with the phone app, but they did send me two new sensors and a reader, as above there is a problem with the app so if you use your phone for your readings make sure you have a reader for back up. The reader is not as good has the Iphone, it is limited on infromation that you can input basically lets you know if you are high or low still better then test strips. Just hope Abbott get the app sorted ASAP.
 
Sid21 said:
Hi all Just to let you know that my Iphone SE also stopped reading sensors about 3 weeks ago changed sensor no good, contacted Abbott no help with the phone app, but they did send me two new sensors and a reader, as above there is a problem with the app so if you use your phone for your readings make sure you have a reader for back up. The reader is not as good has the Iphone, it is limited on infromation that you can input basically lets you know if you are high or low still better then test strips. Just hope Abbott get the app sorted ASAP.
Click to expand...
Sid it very much depends on the age of the iPhone SE, it looks like it’s coming to the end of apple supporting them iOS15 will be their killer.
 
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