Northerner
Admin (Retired)
- Relationship to Diabetes
- Type 1
Every month hundreds of people call the Diabetes UK helpline.
We are carrying out some research into how people use our Helpline and would like to talk to a small number of people over the phone to hear more about why they called the helpline and what their experience was like.
If you have used the helpline to get in touch for information about diabetes, or for a chance to talk things through and explore emotional, social, psychological or practical difficulties and are happy to have a short telephone conversation then we would like to hear from you.
How does this work?
We will call you on the phone number you provide to ask about your experience with the Helpline. The phone call will be arranged via the email address you provide by a member of Diabetes UK staff. The time and date of the phone call, along with your name and the phone number you have provided will be passed on to an independent researcher, John Grain Associates, to conduct the interview. The calls will take place in February 2019 and we expect them to last a maximum of around 30 minutes in length.
John Grain Associates will carry out the research in line with all relevant data protection legislation. Your feedback will be treated as strictly confidential and will only be used internally for our own evaluation and will be anonymous. All personal data will be kept secure and deleted at the end of the project. It will not be passed on to any third parties or used in any way other than specified.
This report will be used to understand the experiences of people who call the Helpline in order to make any improvements. This will be an opportunity for you to tell us your experience in an informal, friendly and unbiased environment.
Although we do not expect to be able to interview everyone who expresses an interest, we would like to thank everyone in advance for choosing to help us in this way. We will notify you by email if you have not been selected this time.
How to get involved
To express an interest please email customerresearch@diabetes.org.uk with your name, e-mail address and telephone number. We will then contact people to arrange a mutually convenient time to call.
You can find out more about how we use your information at www.diabetes.org.uk/privacy. You can change how you hear from us or ask us to stop communicating with you at any time:
· Visit us at https://forms.diabetes.org.uk/im-in-charge
· Email us at helpline@diabetes.org.uk
· Phone us on 0345 123 2399
We are carrying out some research into how people use our Helpline and would like to talk to a small number of people over the phone to hear more about why they called the helpline and what their experience was like.
If you have used the helpline to get in touch for information about diabetes, or for a chance to talk things through and explore emotional, social, psychological or practical difficulties and are happy to have a short telephone conversation then we would like to hear from you.
How does this work?
We will call you on the phone number you provide to ask about your experience with the Helpline. The phone call will be arranged via the email address you provide by a member of Diabetes UK staff. The time and date of the phone call, along with your name and the phone number you have provided will be passed on to an independent researcher, John Grain Associates, to conduct the interview. The calls will take place in February 2019 and we expect them to last a maximum of around 30 minutes in length.
John Grain Associates will carry out the research in line with all relevant data protection legislation. Your feedback will be treated as strictly confidential and will only be used internally for our own evaluation and will be anonymous. All personal data will be kept secure and deleted at the end of the project. It will not be passed on to any third parties or used in any way other than specified.
This report will be used to understand the experiences of people who call the Helpline in order to make any improvements. This will be an opportunity for you to tell us your experience in an informal, friendly and unbiased environment.
Although we do not expect to be able to interview everyone who expresses an interest, we would like to thank everyone in advance for choosing to help us in this way. We will notify you by email if you have not been selected this time.
How to get involved
To express an interest please email customerresearch@diabetes.org.uk with your name, e-mail address and telephone number. We will then contact people to arrange a mutually convenient time to call.
You can find out more about how we use your information at www.diabetes.org.uk/privacy. You can change how you hear from us or ask us to stop communicating with you at any time:
· Visit us at https://forms.diabetes.org.uk/im-in-charge
· Email us at helpline@diabetes.org.uk
· Phone us on 0345 123 2399
