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Contacting Abbott’s

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TheClockworkDodo said:
It seems odd that some stockists are getting them and some not; some people are getting orders immediately and some delayed. My pharmacist kept telling us that they couldn't get any from Abbott, though knowing my pharmacist, that could just be because they'd forgotten to place the order or something rather than because Abbott didn't have any!
Click to expand...

Presumably for at least some pharmacies they're getting their sensors from some intermediary. So (I imagine) the likes of Superdrug pharmacy and Boots have some central warehouses, and if those still have stock then you're in luck. But I'm just guessing: logistics is complex, and it's quite possible Abbott has got some scheme for pharmacies which is quite separate (and more complex, with intermediaries with their own stocks sometimes) to their individual web orders.
 
They do seem to be prioritising pharmacies over individuals, that's been happening ever since pharmacies started supplying them. I got two on prescription this week easily. If I was still self-funding I expect we'd be stuck in the same delay as the rest of you :(. Hope they can sort the problem soon!
 
Is the issue with ordering direct from Abbott, last week received 6 sensors on prescription, from ordering the whole process took just 3 days.
 
I emailed Abbott the other day because my lancing device broke, to ask them to replace it, and they said they'd ordered one for me but those are out of stock at the moment so they don't know how long it will take before it gets to me. So it may not just be the sensors, it may be Abbott having trouble with supplies generally. It's a good job I have a spare, I'm not sure what I would do without a lancing device!
 
I just checked my order status on line. I’m sure it just said 'on hold' before, now it says 'on hold, delivery expected 5-7 days' so it looks like they are beginning to clear the backlog.
 
In my opinion Abbott are a poor company. They struck absolute gold with the Libre but have constantly failed to manage this properly. The quality of the products is poor. Failures happen in all products but what I believe is a design flaw/quality issue in the Neo meter meant several failures. Never had any of that with my Roche meters. The Libre reader was the same. Failure when inserting strips, touch screen not working in parts of the screen. Quality control issues. The farce of not accepting new customers 2.5 years ago until a new production line was set up. Hadn't their marketing people anticipated this? Yet, the same thing has happened again. They're bound to honour their NHS customers first as that will be a huge contract. Fanboys and girls will be singing their praises and don't get me wrong I love the Libre but I just wish it had been Roche or someone who knew what they were doing who'd invented it.
 
Checking my account online, my order status is “on hold” despite what I was told on the phone, so it will be interesting to see which turns out to be true.
 
Parcelforce have just tried (and failed) to deliver mine according to an email I just received...if so, then it's taken 23 days to arrive since order.
 
My order of 4th Jan was delivered today
 
Mines been dispatched, I’ve just had an email from Parcelforce.
 
Snap.....24 hour express delivery expected on Monday 28th - uuummmm Friday to Monday = 24 hours? If only!

But at least it’s way
 
I too have been having problems with Abbott. I have been using their sensors for a few months and, initially, their were no problems. I placed my last order on the 5 January and it is still on hold. I have spoken to customer services on a couple of occasions and got the standard reply that there were distribution problems and they couldn't tell me when the issue would be resolved. I found their answer unacceptable, particularly the fact that they apparently had no idea when the problem would be resolved, so I called their head office. I was put through to an extremely rude and aggressive woman who told me to call customer service. I explained that I had called them and they had no idea what was going on. This seemed to upset her somewhat. She told me in no uncertain terms that I was wrong and that customer service were fully aware of the situation. Since then I have tried to e-mail Abbott twice. The first time I received no answer. The second e-mail was sent today. I did actually receive a reply, for what it was worth. The e-mail thanked me for registering as a new customer and that they would let me know when I could order. You really couldn't make it up. I accept that they have a problem but what is difficult to accept is their incompetence in dealing with it. I find it difficult to believe that no-one in the entire company has a grip on what is happening and when the problem is likely to be resolved. In two days it will be 25 days since my order was placed. given the problems do I order more? will I receive them? will I ever receive my current order. The sad thing is that it is a great product and I have found the sensors really helpful.
 
Hooray, mine have finally arrived!! Loving the complete absence of an apology for the delay or maybe a £5 voucher off your next purchase... We can dream!!
 
My 3 sensors are arriving tomorrow, after ordering on January 21, so that’s just about a fortnight. Like you, Benny, it’s the longest break from the Libre I’ve had, and that’s in 18 months, but it certainly looks lke things are improving.
 
Horta - Hope they work ok. Mine worked perfectly Tuesday to Friday then I reacted to it (again), weepy, painful and smelly arm Friday night. Cleaned doing it and put a bit of tape along I stick bit and it fell off on Saturday morning. A real shame as it’s so useful to see what’s going on....a lot more than the old finger prick shows. Think I’ll have to leave it until the ‘new glue’ comes into play. It’ll be torture waiting that long though! I am trying to think how I could remove the sticky and still put on arm....any right ideas? I don’t react to any form of plaster or dressing so a bit odd I react to the sticky bit really.
 
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