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Boots...again. Lost prescription and refusal to help

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write those letters Sam! I read a very interesting post on ShootUpOrPutUp by a pharmacist (a friend of Tim who joined here). Apparently as problematic as we diabetics are for GP budgets, we are an absolute cash cow for pharmacies. The suggestion was that in return for our loyal 'custom' we ought to be able to secure a higher than normal level of service.

Where there's a choice of pharmacies nearby it might well be worth asking to speak to a senior member of staff to see what they will offer!
 
I fax my repeat request to my local independent pharmacy. They check and if need be order anything. They take the fax to the surgery and later pick up the signed 'script and I collect from them. They also have my exemption certificate on file so I don't have to sign anything.

Is there a local independent pharmacy near you Sam?
 
I feel lucky reading this! I live in a village so I get my repeat prescription made up by emailing the paharmacy at the surgery and then all I have to do is go and collect it. If there is a balls up (very rarely) they get it made up there and then.
 
I gave up on Boots a long time ago. One time I was walking back and forth between the surgery and the shop and it really annoyed me. They would often lose the 2nd page of my scrip.

Also, I like the idea I am supporting my local pharmacy. Not sure if they would pick up the scrip from my surgery as it is a bit far away but they certainly do that for others and have two men just going out dropping off to peoples' homes. They have also told me never to run out of Metformin, they will always give me a small supply whilst I wait for the prescription.
 
update

I emailed my PCT last night about this as it is mainly an issue with my doctors surgery losing/refusing to sign my scripts.

PCT have been fab, they rang me at work today and are taking it on as an official complaint and sorting it for me. I have also written my own letter of complaint (it kept me going through work today ha) which is waiting to go in the post.

Boot thankfully had some bits waiting for me this evening after the surgery had sent them PHOTOCOPY of my prescription 😱 I give up, I really do. Thankfully once the PCT have been on at my surgery this should be sorted once and for all.
 
Fab, I hope the PCT manage to get it all sorted for you :D

I have to say, this does make me worry a bit about what will happen when the PCTs go in favour of the GPs holding all the money though. What resources would we have available to deal with complaints then? Anyone know?
 
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