Ricardo19616
New Member
- Relationship to Diabetes
- Type 2
Hi Gang,
My first post on here so thought I would share a recent disappointing experience. I was diagnosed with type 2 in 2005 and am now insulin dependent. I play a lot of quizzes on Facebook to keep the gray matter ticking over, and recently an advertisement for something called mydiabetes.diet kept popping up. It looked very attractive and was to be personalised for me by their dieticians. It cost £52 so in a senior moment I paid for it with Paypal. It arrived by email 24 hours later and as soon as I looked at it, I realised it was not for me or my circumstances. I am aware that due to internet distance selling regulations, I was entitled to a full refund within 14 days. Their help team offered a reply within 24 hours service. I got a reply several days later, asking me why I did not want the diet. I told them it was unsuitable. Their next letter said I could only have £26 back as I could reproduce their material and presumable try to sell it on. I dont think so. I wrote back quoting the law, but the last reply said they will let Paypal decide but this could take 20 days. A USA/Latvia operation. Read Trustpilot before you ever commit and stick with tried and trusted organisations (you are here now)
My first post on here so thought I would share a recent disappointing experience. I was diagnosed with type 2 in 2005 and am now insulin dependent. I play a lot of quizzes on Facebook to keep the gray matter ticking over, and recently an advertisement for something called mydiabetes.diet kept popping up. It looked very attractive and was to be personalised for me by their dieticians. It cost £52 so in a senior moment I paid for it with Paypal. It arrived by email 24 hours later and as soon as I looked at it, I realised it was not for me or my circumstances. I am aware that due to internet distance selling regulations, I was entitled to a full refund within 14 days. Their help team offered a reply within 24 hours service. I got a reply several days later, asking me why I did not want the diet. I told them it was unsuitable. Their next letter said I could only have £26 back as I could reproduce their material and presumable try to sell it on. I dont think so. I wrote back quoting the law, but the last reply said they will let Paypal decide but this could take 20 days. A USA/Latvia operation. Read Trustpilot before you ever commit and stick with tried and trusted organisations (you are here now)
