Banking App and Dexcom

[MikeyBikey]

I prefer to keep the Apps on my phone to a bare minimum for both security and performance.

Entering my fourth week in NHS (or is it HMP?) ABC have had to install my main account's app
It failed half way through with messages about Dexcom. After two failed attempts I then deleted Dexcom and I could complete the install. It is no bother now but if I am switched to Dexcom I am concerned there might be issues!

Anyone else experienced issues between GGM and banking apps?

 

[Proud to be erratic]

No. I had Libre 2, switched to the original Dex One, then to G7, with no hiccups. I've since changed my Samsung Galaxy from A5 to A55; had to reinstall my banking apps and register the new phone against those. I did that with my Dexcom G7 app running throughout.

My problems with G7 were solely when overseas and the in-built geo-locator. If the Internet was lost, however briefly the geo-locator would detect I was no longer in UK and tell me the app wasn't supported in France or Germany, the 2 countries I'd been to; what made that dreadful was it would freeze my existing account and insist I delete it and reinstall- but of course I couldn't reinstall since I was not in UK.

So, unless there is a geo-locator gremlin in-between your bank and Dexcom, I would not worry about this risk.

Otherwise, how are you doing @MikeyBikey? I frequently think about you, since I spent some 15 months alongside my brother (c.15 yrs ago) while he went through his amputation trauma. Is there some progress with your leg now you are in "HMP"? How is the food? Does your Hospital have menus with full nutritional details? I succeeded in finding a copy of that embedded within an unpriced Contract between the Hospital and the Catering provider, when I was in a Bucks Hospital during 2022; that made a huge difference in allowing me to get my BG much better managed. Little else to do, so pen and paper to hand I could do some serious carb assessing, plus on MDI do a lot of small corrections greatly reducing my glycaemic variability (GV). Once I'd got that stability it was easier to maintain a small GV and I like to think my recovery from Surgery was helped by my steady BG.

 

[littlevoice359]

Nice to see you posting @MikeyBikey!

I have not had issues with banking apps per se, but I have had so many other issues (mostly related to bluetooth) that I finally switched my G7 sensor to a dedicated Android phone, such that my personal phone (iPhone) is completely isolated.

Once I figured out how to get the Dexcom reading to show up on my Android phone Lock Screen, this removed any need for me to try to get the reading showing on a smartwatch (which I never got to work reliably).

 

[Proud to be erratic]

Nice to see you posting @MikeyBikey!

I have not had issues with banking apps per se, but I have had so many other issues (mostly related to bluetooth) that I finally switched my G7 sensor to a dedicated Android phone, such that my personal phone (iPhone) is completely isolated.

Once I figured out how to get the Dexcom reading to show up on my Android phone Lock Screen, this removed any need for me to try to get the reading showing on a smartwatch (which I never got to work reliably).

Hi @littlevoice359, how PLEASE have you got your Dexcom reading displayed on your sleeping phone? That omission is a serious shortcoming, as far as I'm concerned. Does it also display on the top bar of your screen when in a different app? The lack of that constant visibility is extra unnecessary nuisance; I have my low alert set relatively high because my T3c is very brittle and I crash easily and rapidly - so once I hear any alert I have to stop, switch to my G7 screen, then respond if needed. But sometimes it's just wobbling around my low alert and no response is needed, just regular monitoring. Grateful for your guidance.

 

[littlevoice359]

Hi @littlevoice359, how PLEASE have you got your Dexcom reading displayed on your sleeping phone? That omission is a serious shortcoming, as far as I'm concerned. Does it also display on the top bar of your screen when in a different app? The lack of that constant visibility is extra unnecessary nuisance; I have my low alert set relatively high because my T3c is very brittle and I crash easily and rapidly - so once I hear any alert I have to stop, switch to my G7 screen, then respond if needed. But sometimes it's just wobbling around my low alert and no response is needed, just regular monitoring. Grateful for your guidance.

Go into 'Settings' -> Notifications and enable Dexcom G7, then scroll down to 'Notifications (Lock Screen)', set style to 'Details' and turn on 'Show always on Display'.

The attached graphic may help explain (assuming the resolution is not too reduced by the forum post process). The image on the far left is what I see on my Android phone when I press the power button while the phone is locked. I keep my phone charging on the bedside table, so I can glance at my blood sugar whenever I want by simply clicking the power button.

Hope this helps...

 

[everydayupsanddowns]

I really miss my lockscreen widget. Used it all the time with Dex G6, and initially when it was part of the app for Simplera.

Medtronic ditched it with an app update, and they don’t seem to be hurrying to add it back in

Hope you are doing OK @MikeyBikey

Will you be getting time off for good behaviour?

 

[Proud to be erratic]

Thank you @littlevoice359. Interestingly on my Galaxy A55 my settings screen is pretty different, but I already do have a "quick glance" option activated which does display my BG on the screen as I wake the phone. I over anticipated your enthusiasm - mea culpa.

When I had Diabox linking my libre 2 reader from the days of flash/scanning for readings, Diabox put continuous CGM readings onto my fully sleeping phone - akin to having a clock widget showing the time on an otherwise fully asleep device. Its that capability that I crave! Hear an alert, glance at the sleeping phone and respond appropriately. Then once the phone was woken up the Diabox app gave me continuous readings and a graphical display as we routinely see things today. But it also provided a small numerical reading on the top display bar on the lhs, close to the time. So one can be engrossed in anything else on one's phone, hear or feel the vibration of any alert from G7 and glance to that top bar to get a first sight of what the alert is telling me.

But thanks anyway.

 

[Satan’s little helper]

Hey @MikeyBikey , just dropping in to wish you well. No issues with my banking app messing with my Libre stuff. I don’t use any form of NFC payment either. But I seem (for the first time) to have consistent errors with scanning the latest one after a fault then it intermittently BTs back in? Done everything with my phone seems intermittent with the sensor. Back to the old days with the testing while it’s down. On the “blower” first time ever to Abbott tomorrow. With 3 days of error logs.

 

[silver minion]

I don't use a CGM but also wanted to say a quick hello and ask how you are doing.
Hope you are able to go home soon. Hospitals are busy places so you don't get much undisturbed rest or sleep.
Sending you hugs.

 

[rebrascora]

Yes, Mikey, How are you doing? Hope regular treatment of your foot is enabling it to improve. I know being in hospital isn't great but hopefully you are now seeing some benefits from regular attention.
Afraid I can't help with anything technical but sending (((hugs))) to hopefully ease some of the frustration.
We are all rooting for you!

 

[JimmyBlue]

Hi @MikeyBikey good to see you back online and posting again. Hope all is well and the foot has improved.

Don't know what phone you use but if a Samsung Galaxy, I would recommend installing banking and other apps that have sensitive data in the Security Folder (Knox Security) as this isolates the data and apps from the rest of the apps in the main part of the phone. You can lock the secure folder with a different fingerprint, pattern or PIN.