Asda Warning BEWARE !!!

[1*Needle]

Are you a vulnerable one that's just done an online order with Asda.. BEWARE !!!

I just recently had a food delivery from Asda, now you mite ask why Asda ? well they brag about how careful & caring they are
regarding drivers & delivery policies for us vulnerable customers, eg sanitizing food baskets, keeping the 2mr distance ect..
My order was about 2.1/2 weeks ago, so I had approx. 2 week wait, so that's fine I expected that.

Anyway, delivery day arrived (Saturday) and the van drove past my house and parked about 4 houses up the road, I just thought perhaps he's got another delivery before mine.. but not the case, he came carrying 3 shopping trays and dropped them on my doorstep,
I asked him, why didn't you park here outside my house ? he said, I cant I don't have a reversing licence.. What ??!?
Now this guy was no way distancing himself from me, he kept coming nearer onto my doorstep as I was backing away, he had NO gloves on, No face mask, he went and got more trays, came back and even handed me a tray, I took it in fear of him dropping it !
Again he came right up to my door, again I backed away, I thought at one point he was going to come in.. I was panicking inside, I just wanted him gone !!
He went off again and said, theres just one more tray, while he was gone I got my food bags in my house as fast as I could.. he was back with the last tray, and handed it to me again, as I was backing away ? I was waring disposable gloves and a mask but it just didn't seem to register to him at all.. then to end it all he stood leaning against my door chatting away without a care in the world !!

I was so relieved when he went, I removed my clothes for the wash, and had a complete shower with plenty of soap.. I just couldn't get over what had just happened.. It was the dead opposite to what Asda had written on there website !!

I'm 72, live alone, im type 1 diabetic, suffered a stroke, had 2 lung infections, one in the last 5 months.. so I cant take any chances what so ever !!

After 20 odd yrs shopping at Asda, im not anymore !! Don't believe what you read on these websites, I believe these drivers are way to busy to keep to proper protocol.

Be careful, keep well..

 

[mikeydt1]

their online ordering after 3 weeks is still a total shambles

 

[Ljc]

If you can get through I think you should speak to Asda’s customer services.
I can’t comments about Asda’s procedures as I use other supermarkets delivery services and I have found them to be excellent.

 

[zoombapup]

I had an Asda delivery last week. I was at the door and the driver said from his van that I should go inside while he put the goods on the doorstep, then he'd knock on the door when it was time to pick up the items. I did that and got the items inside, I was stacking the containers and he said that I should leave that to him. When I went inside he came and got them.

The thing is, you needed to put in instructions that you were sheltering (there's a box under the delivery info for it), did you do that? If you did, then your driver definitely got it wrong.

Not trying to defend Asda, I'm sure there are idiots working all over the place, just wanted to relay my own experience. But the bigger issue now is that nobody can get a delivery.

 

[PMUK]

Hi 1*Needle, Sorry to read of your experience with ASDA, ours was quite different. Firstly, we left a note in our window -

ASDA Delivery
Please leave in porch if possible
All substitutions are accepted
- any problems please call -
********** (Our Phone Number)
Thank you very much...
********** (Our Names)

We left crates and shopping bags in our porch. The ASDA driver arrived on time, wore gloves, carried the goods from his van, carefully unloaded them into our crates and bags - and even gave us a smile and wave as we watched through the window.

My advice would to not open your door until after the delivery has been completed. (I wouldn’t think they’d want you to anyway as this exposes both you and their staff to risk, given the virus can linger - in aerosol form - for some time).

As others have already said, I guess you can get good or bad service depending on luck, but we've only used ASDA.

 

[Annette&Bert]

So far my best, and I feel safest delivery has to be Sainsbury. I have attached from inside my door a bold font typed note saying I am self isolating, and no matter what type of delivery “please leave on step, or at side of step”. I have had no problems. 3 weeks ago, I had only managed to get ASDA to deliver as my usual was “no slots available” and I can say I noticed the same lack that you mentioned.

 

[Ljc]

I too have a note in the delivery instructions box that I am self isolating. I also have a notice on my front door , so far I have had very careful delivery drivers who converse with me from my gate over15 feet away or over the phone. All my shopping comes in carrier bags.
I don’t open the door till they have delivered my bagged shopping and are back near my gate .

I too have found the Sainsbury delivery drivers the best at protecting us and themselves.

 

[MarkGeordie]

I’ve been using Iceland. They don’t wear masks and gloves and I’m not sure if they are meant to.

They have been ringing the doorbell, I answer, I step back, he leaves them at the door, he leaves and I take them in.

 

[Northerner]

I had a delivery from ASDA last night. He left everything by my back door in bags, then knocked on the door - when I opened it he had retreated to a safe distance and was very polite. I had left instructions that I was isolating due to medical conditions.

I imagine that there will be many bad experiences from all supermarkets, delivery drivers are as varied as people themselves. I have always found ASDA to be very courteous and friendly (before all this started) and the same goes for the amazon deliveries I have had.

It may be that your driver had only recently been employed, as the supermarkets have tried to hugely expand their home delivery services and employed a lot of new drivers, who perhaps haven't had the full training they ought to get

My biggest complaint about ASDA has been that,despite ordering over 3 weeks in advance, the availability of items is restricted to what is available at that moment - regardless of whether the items may be in stock when the order is actually due As such there is nothing in place to 'reserve' items Also, if you go and amend the order later in the hope that some items might now be in stock, if there is anything on your existing order that isn't available on that day, then it will be removed! So, no milk when I first ordered, so I went to amend a week later - this time milk was available, but it removed eggs from my order! 😡

 

[brisr949]

This will be the guy sunbathing in the park and having a bbq that night, im afraid some just dont get it.
Its a terrible service you got but remember it was the service from him not ASDA. they will have strict procedures for their delivery drivers but some will still not get it.
Definitely ring customer services so they can either re-train or remove him as he is a potential danger to anyone he delivers to.

 

[mikeyB]

I wouldn’t bother ringing customer service. All the supermarkets seem to have automated messages referring you to their FAQ’s on the website. Getting through to a real person seems to be impossible. I’m not surprised, it would be the job from hell.

 

[Amigo]

I’ve found the Asda to be excellent and they’ve observed distancing well. It would be a real problem if you were unable to lift however as the groceries are left on the step and they ring the bell and leave.
The only thing I’ve found is they have a tendency to substitute branded goods with Asda’s own range. Very crafty!

 

[Ralph-YK]

he said, I cant I don't have a reversing licence.. What ??!?

What?! Is there such a thing?

 

[Ralph-YK]

Sorry it was so bad for you @1*Needle. I expect you're still recovering from the last infection. How are you managing?

 

[megga]

Unfortunately some people are just not taking this seriously, and in one way I can sort of understand as it all still just feels so unreal, like a film or TV show. However someone's reluctance to take it serious is not something you should have to put up with. I would just say politely, "Can you please step back, as I cant take any chances with my health"

 

[mikeydt1]

when i have had past deliveries from asda the chaps have been really good, all drivers should have a full licence for obvious reasons, this sounds like a driver having an off day.

well mine is coming this Friday so will see how we go.

website and the restrictions aren't so good, we are here to help the vulnerable, yeah!

 

[Annette&Bert]

I am utterly baffled when I heard on the news that there were a lot of house parties and street parties. What is wrong with the heads of these stupid folk.

I got my Sainsbury delivery yesterday. He was wearing a mask and latex gloves.

I rate Safeway the best, bearing in mind the only supermarkets who deliver here are Sainsbury, Tesco, Asda and Iceland!

 

[1*Needle]

I have emailed Asda regarding my experience with them.. No Reply !
I also contacted customer service and spoke to Jackie (yes im going to name names) and explained everything
that happened, after a long conversation she promised me she will get one of the bosses to ring me back.. after a
week no one rings !
I ring customer services again, speak to Tonie and gave her a ref number that Jackie left me.. she looks into
the details and told me, nobody contacted you because she (Jackie) never even forward your phone number
to anyone, she said, that's why nothing was done about it ?
I told her, she is as bad as that delivery driver.. incompetent !!

So, as far as I know this guy is still delivering to customers in the "same" manor ! its insane !!!
And now I have a promise from Tonie, that she will be bringing this to the attention of her superiors, and
they will ring me back ! (im not holding my breath)
I said to her, with all due respect, that's what Jackie said.. I will give you 7 days to ring me before I report
this to YouTube, and the media, because this is VERY SERIOUS !!

Please people.. Don't believe all the hype these Supermarkets give on there websites, don't forget they
are "still" competing against each other, and using this awful pandemic to there advantage !

I will NOT let this rest because of its serious implications.. LIVES ARE AT RISK !!!

Keep well. keep safe, and be very vigilant.. remember.. God helps them that helps themselves..

 

[trophywench]

I had an email from Asda giving me info as their customer. Pardon? Last time I went in there was approx. 2 years ago for glasses, so we will have done grocery shopping and since we usuallyvisit the café in there I probably had a look through the clothes too, both upstairs at the one at Walsgrave.

 

[Chief LightoFeet]

I am long accustomed to being incapacitated & largely housebound for 3week periods and/or struggle for 3 month periods with flare ups of multiple chronic health symptoms.
Finding the strength/stamina to function enough to carry out an 'essential' food shop activity has always been a struggle and am always more poorly after, especially being so vulnerable to folk proudly & openly spreading seasonal colds/flu.

In fact since January I have really struggled to function entirely and further debilitated by trying to get to grips simultaneously with new T2D and now strict Gluten Free diet.
The heightened anxiety and stress from CV-19 have been challenging for us all.

There have been no 'delivery slots' in my densely populated neighbourhood (from any of the usual suspects)
Yet all supermarkets and even M&S (with no local outlet) remain keen & focussed on getting us to register as customers; making overnight attempts to battle with line searches for any delivery slots even more onerous and stressful.

I could not locate any neighbouring accessible fresh farm food shops.

I failed to even get Amazon deliveries (out of stock) when desperately seeking essential household items including essential GF foods (shame on any non GF person who readily snatched them!) - being left without any supplies of GF porridge has also noticeably thrown any attempts of T2D management. As a chronic Fibro & ME/CFS sufferer any sudden changes to 'routines' trigger flare ups, especially with food intolerances.

Focus in my neighbourhood seems to have been on 'herd immunity' - regardless of reports of my UK region telling us that we residents face 'highest threat to life from CV19'.
Facebook Neighbourhood Forums have been invaluable in keeping me both informed & entertained with LOL! manic postings about ASDA experiences (along with video posts of everyday queues snaking around the whole of the huge carpark).

My small local branch of Lydl have now extended their GF range (but no ordering/delivery service) so after 3 weeks shopping gap and my own shelves empty; I was forced to join their car park queues (fortunately it was sunny and I was able to lean heavily on the small trolley). Noticeably there was a max number allowed into the store at any one time but noticeable Staff without PP or Screens; & when inside there was an absence of any '2 metres apart markings' and no single file policy so some folk just reached over, under and past you.

My local small Co-Op branch (card registered customer) started offering delivery slots- max.20 items - but only 4 items turned up. Next 'delivery slot' attempt given very limited choice and no household cleaning products or 'personals' - despite having them on their shelves or "in freezer".

Interesting the 'prioritise' category & term being used by Gov. & Local Council websites and media reports, was initially 'vulnerable' then 'most vulnerable' then 'extremely vulnerable'. Then.... if 'classified' by NHS as "extremely clinically vulnerable" (figs at least 1.5 million).
Initially 110,000 people were apparently included on a list that was shared with Supermarkets (who further reports state may top up that list to also prioritise elderly or those with less serious health conditions - but neither Gov nor retailers answering questions about whether transfer included details of medical conditions or simply the fact that named individuals were classed as "critically vulnerable". Anyway, "delivery slots" here still remain impossible to get....and the additional strain on my now challenged eyesight with these constant on line searches has now also given me 'pink eye'.
Meanwhile, when they say Lockdown is good for community spirit, they mean all the gin we're drinking, right!?