DeusXM
Well-Known Member
- Relationship to Diabetes
- Type 1
Thanks for all the responses everyone. I've been sharing them with the staff where I work (all of whom get a hard time from this patient when they book in) and will once again have a word with my boss about re-wording our practice reminder letter. Unfortunately I can do nothing about the letter the patient receives from the diabetes eye screening services. Interesting to read everyone's views.
I would say you deserve massive credit for simply asking the question in the first place. While I agree with your 'difficult' patient on the use of language and if asked, I will give you a strong opinion, I don't think I'd be so vociferous unprompted. Life's too short and at the end of it, if you and I are organising an appointment together, it's in my interest to make that process as painless as possible.