trophywench
Well-Known Member
- Relationship to Diabetes
- Type 1
Having had a Libre sensor fail the same day I inserted it at the end of last week, since Tuesday I had been trying to get through on the phone to them, holding on for half an hour with the same ruddy tune repeating and repeating and repeating and then the line telling me the other party has rung off or sometimes the music just changing to a long beeeeeeeeeep.
Half the time - having chosen which number to press from the menu and pressing it - the long beep.
Fortunately I had kept the cardboard box to tell them the serial number and also - quite by chance! - had not emptied the waste bin in our bedroom since so was able to rummage through the tissues, dust and discarded used cotton buds etc (bits of cotton, toenail clippings) and found the sensor I'd pulled off the next night in bed and just chucked in the general direction - and hole in one for a change - because they want the sensor back.
Please tell me it's only because it's a bank holiday week that it's so difficult to get hold of them?
Did the customer feedback survey, and told them their helpline was useless, though gave the actual person I eventually managed to speak to full marks.
Tuesday morning I actually got through pdq to some American woman who talked far too much saying nowt and every time she did so called me Sir, after I told her I wasn't a Sir she was verbosely apologetic and said she'd need to put me through to another line - resulting in my first beeeep. I didn't bother telling em that little nugget.
Half the time - having chosen which number to press from the menu and pressing it - the long beep.
Fortunately I had kept the cardboard box to tell them the serial number and also - quite by chance! - had not emptied the waste bin in our bedroom since so was able to rummage through the tissues, dust and discarded used cotton buds etc (bits of cotton, toenail clippings) and found the sensor I'd pulled off the next night in bed and just chucked in the general direction - and hole in one for a change - because they want the sensor back.
Please tell me it's only because it's a bank holiday week that it's so difficult to get hold of them?
Did the customer feedback survey, and told them their helpline was useless, though gave the actual person I eventually managed to speak to full marks.
Tuesday morning I actually got through pdq to some American woman who talked far too much saying nowt and every time she did so called me Sir, after I told her I wasn't a Sir she was verbosely apologetic and said she'd need to put me through to another line - resulting in my first beeeep. I didn't bother telling em that little nugget.