A minor rant... it us a bit long. So not so minor

Sharron1

Well-Known Member
Relationship to Diabetes
Type 2
Hi,
Just need to.get this off my chest no doubt it is something many if you are familiar with. I had my meds review in the phone which was fine. I then told the GP a out mh previous review and how the receptionists told me any GP could do it. I told her of the pleasant chat I had with the GP and he clearly didn't have a clue why I was there. It was my first time and i was a bit nervous. She told me no, that's not right you need to see me. I explained how I asked a few times but no I could see anyone.i then told her about my flu jab experience. I went to see the DN for feet,BP and weight asked the receptionist if I could have the flu jab at the same time? .Oh no, she is doing the diabetes stuff. Ok so went to make an appointment at Boots, easier and fitted in with work. Went to see the DN whose first words to me were, 'while you are here would you like the flu jab?' Yes please and i cancelled the appointment at Boots. The GP on the phone thos morning could only aplogise. Ahhhhh, now how to by pass those receptionists in future?
 

SB2015

Forum Host
Relationship to Diabetes
Type 1
Sorry to hear you have been having some problems with mixed messages at your Practice.

One thing to consider about the flu jab is that the vials usually have 10 jabs in. They open these up during ‘flu days’ so that they do not waste a lot. However if they have some left over on a day when they have been doing jabs they will offer it to those that are there. I had mine during a different appointment, at the end of a day, and as my OH was there to drive me home he was offered one too.
Just a matter of timing.
 

grovesy

Well-Known Member
Relationship to Diabetes
Type 2
I have often had Flu vaccines, at check up with nurse for other things. Though the last couple of years I have had to go to the Flu session at the Surgery, as i have not had checks at the time.
 

Sharron1

Well-Known Member
Relationship to Diabetes
Type 2
Sorry to hear you have been having some problems with mixed messages at your Practice.

One thing to consider about the flu jab is that the vials usually have 10 jabs in. They open these up during ‘flu days’ so that they do not waste a lot. However if they have some left over on a day when they have been doing jabs they will offer it to those that are there. I had mine during a different appointment, at the end of a day, and as my OH was there to drive me home he was offered one too.
Just a matter of timing.
My partner thought it was something like that.
 

Sharron1

Well-Known Member
Relationship to Diabetes
Type 2
I have often had Flu vaccines, at check up with nurse for other things. Though the last couple of years I have had to go to the Flu session at the Surgery, as i have not had checks at the time.
I suppose I am just going to.learn to live with the 'randomness' of it all. It's odd. I felt a little sorry for the GP this morning, she was really pleasant but then so was I!
 

Lizzzie

Well-Known Member
Relationship to Diabetes
Type 1
I am a vet, and this sounds like a classic case of a receptionist booking you in following all the procedures, that it has been impressed upon her that she *must* follow, come what may, because she is not allowed to use clinical judgement of her own. TO then be completely undermined by the doctor who does have authority to break the rules in light of common sense and will think nothing of just getting on and doing that, providing she has the time and resources to do so. I'm sorry because it seems so frustrating and also happens everywhere
 

Sharron1

Well-Known Member
Relationship to Diabetes
Type 2
I am a vet, and this sounds like a classic case of a receptionist booking you in following all the procedures, that it has been impressed upon her that she *must* follow, come what may, because she is not allowed to use clinical judgement of her own. TO then be completely undermined by the doctor who does have authority to break the rules in light of common sense and will think nothing of just getting on and doing that, providing she has the time and resources to do so. I'm sorry because it seems so frustrating and also happens everywhere
I think you are so correct, I have just remembered another part of my telephone consultation. The GP told me to have my annual blood test in October and I coukd pick up the label thing from the surgery closer to the time. I responded, fine andbthen I will make the appointment at the local hospital. Oh no, she said we can do it here. Picking myself up from the floor, I said thank you. What I didn't tell her (because I had had enough of all this)was that the receptionist had insisted I couldn't have the blood test in the surgery, it wasn't done there I had to.go to the hospital. At that time I was feeling better and didn't want to tell said receptionist that the DN had done the blood test IN the surgery the previous year.I have until September/October to forget about it and then start all over again!
 

KARNAK

Well-Known Member
Relationship to Diabetes
Type 1
My surgery is great and the receptionists are very helpful, (mostly) don`t hear that very often do you?
 

PhoebeC

Well-Known Member
Relationship to Diabetes
Type 1
They are the guards of hell doctors receptionists.
I got mine done at Tesco’s last year, only because I hadn’t had I done or booked it, and I just asked the chemist how I would book it, when I was there getting my prescription. She said we can do it right now, winner!
I’ve also moved so I’ve had the battle of setting up at a new surgery, all the receptionists have been lovely but also all have different answers :D
 
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