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Libre reader not turning on

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This thread is now closed. Please contact Anna DUK, Ieva DUK or everydayupsanddowns if you would like it re-opened.
Amberzak

Amberzak

Well-Known Member
Relationship to Diabetes
Type 1
the battery isn't flat and putting it on charge hasn't helped at all anyway, but I have a sensor on and my libre reader won't turn on.

My husband managed to get it to turn on for a bit but I didn't see what the screen said. He just said it said to turn off and that it gave a code but he can't remember what the error code was. He said it was something like 2 (2:2) but I can't find reference to that anywhere.
 
Your best bet is to call Abbott helpline their numbers been changed to
0800 170 1177
I hope the problem can be resolved quickly
 
Ljc said:
Your best bet is to call Abbott helpline their numbers been changed to
0800 170 1177
I hope the problem can be resolved quickly
Click to expand...
I can't call until tomorrow because of their office hours.

I'm frustrated because I am running a massive event on Thursday night and that's why I got my sensor on. Was planning on relying on the sensor that evening so I don't have to finger prick all night while running this event.
 
Amberzak said:
I can't call until tomorrow because of their office hours.

I'm frustrated because I am running a massive event on Thursday night and that's why I got my sensor on. Was planning on relying on the sensor that evening so I don't have to finger prick all night while running this event.
Click to expand...
I had a problem last week with my reader not turning on, but it was the actual button that wasn't operating, I rang them last Monday morning, and they sent a new one out straight way which arrived on the Wednesday. They asked if I'd got a sensor on, in fact I'd managed to get the button to limp on for the last couple of days til it ended, so I assume if I'd been mid-sensor they'd have replaced it.
 
I'm worried that I won't get the new handset in time. I'm going to start another thread re advice for the event because I was planning on relying on the sensor.
 
There are a couple of apps for android phones that you could try, glimp being one of them from memory.
 
pav said:
There are a couple of apps for android phones that you could try, glimp being one of them from memory.
Click to expand...
Apple user. Have nothing android
 
Status
This thread is now closed. Please contact Anna DUK, Ieva DUK or everydayupsanddowns if you would like it re-opened.
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