Problems with surgery...

[jalapino]

Evening all and what a lovely evening it is too .......just having a rant...my surgery are damn anoying......so from the start...i put a prescription in on thursday morning for the folowing...blood strips, metformin, ventolin inhalers...this maybe of the topic as i am moaning about my ventolin inhalers but still shows a problem or lack of communication between docs and nurses etc..or there abilty to look at there own notes they wrote in the first place 😡....so i went in asked for prescription for mr anthony bleep😉
so she looked around and went to the computer and straight away i thought here we go...so mr Bleep there is a query?? you had inhalers 3 weeks ago...then she thought she would tell me exactly how much inhaler i should use and how often, and treated me like i was stupid and no offence but very old and had no clue where i was...i meen this is...lets face it a receptionist...then i peered above me which there was sign saying we are here to help not to judge??? ....any how i told here i had seen my asthma nurse 2 months ago and that she had put me on a prevention inhaler that in her eyes this would be better than the one i was using which was seritide...which was working ok...but they want 100% fair enough but i went back 4 weeks ago and said this inhaler is not working as well and having to take my ventolin inhaler more often so once again i had to make another appointment to see asthma nurse again which is in 3 weeks time..and what annoys me is that this is the same bloody nurse that has asked why i need more inhalers??...i told the receptioist here i need this prescription as i need my blood strips as not been feeling right lately i.e very blurry visiion and feeling very wired..as i think my bs are high...her comment was you will have to wait...i don't normallly get this anoyed but what a plie of you no what...this may sound stupid and maybe im going over the top but this really did pee me orf......sorry for rant just needed to let of steam off as they made me feel i had done something wrong...they have my phone number why not ring me when it was put in? i need those meds to bloody live
P.s sorry for spelling...im not very educated

 

[Northerner]

Ant, that is ridiculous It's not the receptionist's place to start telling you how to use your meds, and surely the script could have been issued for the items not in dispute? And certainly you should NOT be patronised by anyone, certainly not clerical/admin staff who do not have medical training! 😡 I would write to the Practice manager to let them know what you think of the treatment you have received - if it has happened to you then it can happen to others and such situations need to be prevented from arising in future.

 

[jalapino]

Ant, that is ridiculous It's not the receptionist's place to start telling you how to use your meds, and surely the script could have been issued for the items not in dispute? And certainly you should NOT be patronised by anyone, certainly not clerical/admin staff who do not have medical training! 😡 I would write to the Practice manager to let them know what you think of the treatment you have received - if it has happened to you then it can happen to others and such situations need to be prevented from arising in future.

The thing is alan this happens a lot...regards to my asthma drugs...i have always had problems controlling my asthma....quick break down.... i was in hospital most of my youth from 2-17 years of age and was almost put into intensive care to let my lungs relax because at one point they basically nearlly collapsed...and yes this can happen!!!! i was that bad....but they put a line straight into my main vein near my heart to put in drugs in which then i got an infection and kept me in hospital for another 2 weeks...thats how bad my asthma was!!! i was on the most toxic drugs to basically keep me alive...so my inhalers are such a part of my life...i used to have a nebulizer at home but do not need it any more.. as i have to a degree got it or had it under control...i was always on a aminofilin drip in hospital....so i do not need a receptionist telling me what and how i need to use my medication...this as i stated has happend before and makes me mad as i need this drugs to breath also i really needed those bs as i think my bs are high....gets me down... and on top of that being newly diagnosed to diabetes and BP just makes everything even worse...and makes me think of the problems ahead of me regards to the lovely reseptionist i have to deal with.....i did not ask for this....i just want to be normal...but all my life something else crops up..< blank stare >

 

[jalapino]

The thing is alan this happens a lot...regards to my asthma drugs...i have always had problems controlling my asthma....quick break down.... i was in hospital most of my youth from 2-17 years of age and was almost put into intensive care to let my lungs relax because at one point they basically nearlly collapsed...and yes this can happen!!!! i was that bad....but they put a line straight into my main vein near my heart to put in drugs in which then i got an infection and kept me in hospital for another 2 weeks...thats how bad my asthma was!!! i was on the most toxic drugs to basically keep me alive...so my inhalers are such a part of my life...i used to have a nebulizer at home but do not need it any more.. as i have to a degree got it or had it under control...i was always on a aminofilin drip in hospital....so i do not need a receptionist telling me what and how i need to use my medication...this as i stated has happend before and makes me mad as i need this drugs to breath also i really needed those bs as i think my bs are high....gets me down... and on top of that being newly diagnosed to diabetes and BP just makes everything even worse...and makes me think of the problems ahead of me regards to the lovely reseptionist i have to deal with.....i did not ask for this....i just want to be normal...but all my life something else crops up..< blank stare >

Im really sorry to moan and maybe i am going over the top just gets me down...

 

[Northerner]

Im really sorry to moan and maybe i am going over the top just gets me down...

No apology necessary Ant, you have every right to feel this way Would it be possible to transfer to a different practice?

 

[jalapino]

No apology necessary Ant, you have every right to feel this way Would it be possible to transfer to a different practice?

To be honest never thought of that....is so aynoying as my gp is very careing...but the staff pahh

 

[Northerner]

To be honest never thought of that....is so aynoying as my gp is very careing...but the staff pahh

Have you spoken to the GP about the problems? I'm sure they wouldn't like to think that the medications they are prescribing are not being issued properly.

 

[jalapino]

Have you spoken to the GP about the problems? I'm sure they wouldn't like to think that the medications they are prescribing are not being issued properly.

I have a date with the doc end of august i will and i meen WILL tell him....this has to stop.....surely?

 

[becky_boo]

Oh my i feel your pain!!!
I posted on Friday about my GP! Well like you it was the receptionist.
I am newly diagnosed and on friday didnt realise that I didnt have enough test strips to last me out the day! So my mum rung up and the receptionist said as I had not been given them from them before (only been out of hospital not all to long) they said I had to wait till monday for the doctor to sign it off (this was at 2pm friday....they are open till 8pm why cant they go get him to do it now?) But they wouldnt and my mum said I needed them, I am still going through the honeymoon period so need to test alot because I can have 4 hypos a day! Their reply when my mum said I dont even have enough to last me the day let alone till monday? They said I will have to wait. Then told my mum that we should just go buy some our selfs. They cost ?18!!!!!!!!!!! Erg. My diabetic nurse at the hospital said that GP`s a really bad with diabetics and maternity for some reason?!?!?!?

I hope you get things sorted though!!

Bekki x

 

[jalapino]

Oh my i feel your pain!!!
I posted on Friday about my GP! Well like you it was the receptionist.
I am newly diagnosed and on friday didnt realise that I didnt have enough test strips to last me out the day! So my mum rung up and the receptionist said as I had not been given them from them before (only been out of hospital not all to long) they said I had to wait till monday for the doctor to sign it off (this was at 2pm friday....they are open till 8pm why cant they go get him to do it now?) But they wouldnt and my mum said I needed them, I am still going through the honeymoon period so need to test alot because I can have 4 hypos a day! Their reply when my mum said I dont even have enough to last me the day let alone till monday? They said I will have to wait. Then told my mum that we should just go buy some our selfs. They cost ?18!!!!!!!!!!! Erg. My diabetic nurse at the hospital said that GP`s a really bad with diabetics and maternity for some reason?!?!?!?

I hope you get things sorted though!!

Bekki x

Morning bekki 🙂 yes it seams to be problems for a lot of peeps out there...for you it was essential that you have test strips as you are type1 for me not so as i do not have hypos being type2, but the inhalers i do need very much....even now this morning wakeing up im still really angry...honeslty the look on her face....it was like a power trip for her 😡

 

[Copepod]

I know this isn't the answer to your frustrations with receptionists, but it might be worth knowing that ASDA pharmacies have just started a scheme to sell salbutamol inhalers without prescription - 2 inhalers for ?7. Ventolin is a trade name for salbutamol.
http://www.pulsetoday.co.uk/newsart...rs-over-the-counter-without-a-gp-prescription

 

[Doddy]

It baffles me why people who have asthma do not get their prescriptions for free. My understanding of it is if you need drugs continually, to help save your life then you are exempt. surely, inhalers come under this category??!!
ALthough it is very good that Asda now do 2 for ?7 withouth prescription. My BIL gets his supply from Hong Kong...so much cheaper!

 

[lucy123]

Anthony, you are not moaning too much.
I faced a similar problem a short time back but with the nurse. She reduced me to tears by saying I was telling fibs (which I certainly wasn't) and even when I was crying none stop, she still was horrible and let me leave the surgery and drive home in this state.

Thanks to this forum, I found the strength to talk to my gp and told her I felt like leaving the surgery as the DSN was so horrible, but that I loved my GP and didn't want to lose her. The GP has dealt with it and spoken to the nurse, and although I will now only see this nurse for my reviews where I shall say very little, I have balanced it with the brilliant care I get from my GP.

I think you should write to your GP before your appointment, otherwise you may find you/they dont have enough time to discuss it properly. This will give the GP time to respond when they have sufficient time to consider things properly.

You are not moaning over nothing though, and as you will have to deal with the receptionist for some time going forward, you need to get this sorted. I now try to think of receptionists like customer service people - I am the customer and therefore always right!

 

[trophywench]

Hear Hear Lucy, that is exactly what they are - if you'd complain about their behaviour in an hotel then you should certainly complain at your surgery.

Power crazed with delusions of grandeur .....

 

[bigpurpleduck]

Ant & Bekki - sounds like you attend my GP practice. I have constant trouble getting prescriptions out of them - not because they don't want to spend the money, but because their admin processes are shockingly bad. And when you call to complain/enquire the receptionists go freakin' mental.

So I do feel your pain. Unfortunately can offer no constructive advice as I have still not found a way to deal with my practice effectively. It is a constant, hair-pulling frustration.

 

[jalapino]

Evening folks...thankyou soooo much for your response and back up...well the plot thickens.....oh yes.....so i rang my surgery to see if there was a prescription waiting for me....hold the line mr bleep...wait..wait..wait..you get the point ...well mr beep there is no prescription.....i sorter new this was gunna happen....so i explained what happend... and a few taps on there computer and she replied by saying the prescription had been given the a ok BUT...had not been signed by a doctor...so i emphasised that this would be ready today as that this is what the receptionist told me yesterday...she basically said i would have to wait now until tomorrow.....i just give up i can't win...if i kick up a fuss then they will put it down to abuse or something to that nature....im fed up with them...to be honest if i had a bad attack or something to that nature maybe this would make them look bad.....i need my asthma inhalers and i now have run out of metforim tabs...i put this prescription in last thursday so plenty of time...plus really want my blood strips to monitor my levels as stated yesterday as i no there high...my mum is asmatic so lucky for me she had a spare inhaler...what can i say....they are c***

 

[jalapino]

Evening folks...thankyou soooo much for your response and back up...well the plot thickens.....oh yes.....so i rang my surgery to see if there was a prescription waiting for me....hold the line mr bleep...wait..wait..wait..you get the point ...well mr beep there is no prescription.....i sorter new this was gunna happen....so i explained what happend... and a few taps on there computer and she replied by saying the prescription had been given the a ok BUT...had not been signed by a doctor...so i emphasised that this would be ready today as that this is what the receptionist told me yesterday...she basically said i would have to wait now until tomorrow.....i just give up i can't win...if i kick up a fuss then they will put it down to abuse or something to that nature....im fed up with them...to be honest if i had a bad attack or something to that nature maybe this would make them look bad.....i need my asthma inhalers and i now have run out of metforim tabs...i put this prescription in last thursday so plenty of time...plus really want my blood strips to monitor my levels as stated yesterday as i no there high...my mum is asmatic so lucky for me she had a spare inhaler...what can i say....they are c***

Just for the picture that does mean C*** = C*AP nothing nasty or rude

 

[cherrypie]

Keep a record of all that has happened, dates and times and let your G.P. know about the poor level of care you have received. He may not be informed about all of this within the surgery but will hopefully speak to the people concerned.

If there is a next time, hopefully not, then present your self at A@E. Asthmatics need their inhalers at all times.

 

[jalapino]

Keep a record of all that has happened, dates and times and let your G.P. know about the poor level of care you have received. He may not be informed about all of this within the surgery but will hopefully speak to the people concerned.

If there is a next time, hopefully not, then present your self at A@E. Asthmatics need their inhalers at all times.

It is such a shame...but your right......i never thought it would come to the point i would have to complain.....really is a sad day ........i understand the receptionist have a lot to deal with...BUT....i tried my best and they treated me like i was lying or over exaggerating this is not on. 😡