Sara Grice
Active Member
- Relationship to Diabetes
- Type 1.5 LADA
- Pronouns
- She/Her
I just tried to contact my diabties team for the frist time this month....and I got a different automated message that says you can leave a message but there was no mention of getting a call-back, instead they said you can email us...
I am like fairly sure this means they have stopped doing call-backs and the only way I can get in contact with a diabties clinician is through email...I think this realy shocking, how can they effectively help me manage my diabeties though email only.... I wasn't made aware of this change and I definitely want to speak to PALS about this
Normaly when call outside of opening hours I get a "sorry our phones are nor open right now, please ring during *insert time here" so it isn't the fact they changed the time they open there phones front 8 to 9....they just don't want to talk to patients at all it seams..
I am like fairly sure this means they have stopped doing call-backs and the only way I can get in contact with a diabties clinician is through email...I think this realy shocking, how can they effectively help me manage my diabeties though email only.... I wasn't made aware of this change and I definitely want to speak to PALS about this
Normaly when call outside of opening hours I get a "sorry our phones are nor open right now, please ring during *insert time here" so it isn't the fact they changed the time they open there phones front 8 to 9....they just don't want to talk to patients at all it seams..
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