Amazon Prime a bit of a rant

[gail2]

have had amazon prime for a long while Wanted to cancel it for a while Have written to them, emailed them but for some reason they are not stopping i. So today on chequing online banking with my bank found they had not cancelled it So OH said cancel it with your bank So i did called bank to see if this was ok and they said yes spoke to a very nice lady who was very helpfull and cancelled it after i told her the ongoing saga she said it was done with
So Amazon i have the last word its been bugging me so much that i have stopped shopping with them now
Sorry rant over

 

[Lucyr]

You still need to cancel it with Amazon. Stopping the payment just means you’re not paying for the service you’re subscribed to

 

[gail2]

You still need to cancel it with Amazon. Stopping the payment just means you’re not paying for the service you’re subscribed to

i have tried this many times have emailed phoned them and each time they say yes ok and each time they still debit it from my bank

 

[medidia]

A friend of mine tried to cancel today, after going around in circles she gave up and is going to try again tomorrow... There is a way to cancel, not obvious and has several steps

 

[Inka]

It’s not hard to cancel. It just has a few steps. Click on Account, then Prime Membership, then Manage Membership in smallish writing right at the top of the page that comes up. That will then take you to a page listing your membership, other memberships eg annual, monthly, and then Manage Membership, which includes Cancel. Click that and follow it through.

 

[mashedupmatt]

Cancel your bank card with your bank and then it won't be able to take the money from it - and order a new bank card (I did that with another annoying subscription) - but make sure you have enough cash to live on beforehand as it will take a while to get a replacement card at this time of year

 

[Inka]

Cancel your bank card with your bank and then it won't be able to take the money from it - and order a new bank card (I did that with another annoying subscription) - but make sure you have enough cash to live on beforehand as it will take a while to get a replacement card at this time of year

Or just cancel it on Amazon! It’s honestly not hard once you find the right page.

 

[helli]

Or just cancel it on Amazon! It’s honestly not hard once you find the right page.

Unfortunately, i have experience of cancelling Amazon Prime on the website but they continued to take the money. Although I pressed the right buttons, the subscription was not cancelled.
I ended up having to phone them more than once

 

[Inka]

Unfortunately, i have experience of cancelling Amazon Prime on the website but they continued to take the money. Although I pressed the right buttons, the subscription was not cancelled.
I ended up having to phone them more than once

Ah, well that’s a different matter (and I hope you got it repaid) but posts above were implying it was hard to physically cancel online not that they’d cancelled yet still been charged - which is clearly wrong and very annoying for you.

I still have Prime because I really like it, but sometime ago I kept getting those special offers where you can get Prime for 99p for 30 days but have to remember to cancel if you don’t want to pay the full amount after that. I did those a number of times so am quite familiar with the cancelling process. It does have a number of steps but they’ve made it easier.

 

[Sally71]

My daughter is having a different issue with Amazon at the moment. She’s trying to buy something which is age restricted, which shouldn’t be a problem as she turned 18 in May. But they won’t let her order it, even though they have her correct birth date and she can prove it if necessary. They are saying that they use Experion to verify people’s ages, Experion are saying that the information she’s giving doesn’t match their profile. But she’s never had anything to do with Experion directly, so how can they have a profile on her?! She hasn’t yet asked me to order the item for her, which I will do if necessary, last night she was on the chat system talking to Amazon staff to try to get it resolved, I forgot to ask her whether they managed to sort it out!

Although this reminds me that ever since I was in my early 30s I have been bombarded with all sorts of over 50s junk advertising - stair lifts, retirements homes, dentures, over 50s insurance, you name it. I eventually worked out that there must be some database somewhere that has got my birth date down as 1941 instead of 1971, which would make me a couple of years older than my parents! I asked various companies if they could change the source file but none ever did. And of course now I am actually over 50 I don’t get such mail any more, I guess they think I’m either senile or dead I actually had a bloke on the phone once trying to argue with me about how old the members of my household are, “are you sure there is no-one over 50?” “Yes thank you, I do know how old I am and my loved ones are!”

 

[Lucyr]

But she’s never had anything to do with Experion directly, so how can they have a profile on her?!

They use data from other sources eg if she’s 18 she’ll have a bank account, be registered to vote, council tax register, etc.

 

[Docb]

They use data from other sources eg if she’s 18 she’ll have a bank account, be registered to vote, council tax register, etc.

I would suspect that the mysterious "they" in this case is not a they at all but some software residing on some outsize computer somewhere. If you think that such things must be 100% right 100% of the time and that it is dead easy to fix things when it isn't then you should checkout the Horizon enquiry!

 

[Lucyr]

I would suspect that the mysterious "they" in this case is not a they at all but some software residing on some outsize computer somewhere. If you think that such things must be 100% right 100% of the time and that it is dead easy to fix things when it isn't then you should checkout the Horizon enquiry!

1. I didn’t say it was a person

2. I didn’t say it’s always right.

That’s why everyone can sign into Experian to check what data is held and whether it’s correct.

 

[pjgtech]

As per post #5, you can do it online. I've stopped and started my prime membership a few times over the year swithout any issues.
Quite often if you cancel it, within a few days/weeks you will get an offer from Amazon of free prime for week/month or whatever, so its a good way to get a freebie.

I don't access it through my phone, I use my laptop and to cancel it as follows:
Once signed in, click on account and lists (top RHS).
Select your prime membership.
Select manage membership (update. cancel and more)
Select end membership.

You will get a couple of prompts asking if you really, really want to cancel, just keep saying yes, you might have to do this two or three times, but eventually it will cancel and you will get an email confirming its been cancelled.
Cheers

 

[Satan’s little helper]

That’s why everyone can sign into Experian to check what data is held and whether it’s correct.

Hello. Do you know how this can be done? From what I’ve seen from the company.
“Experian is a global technology company that provides data and analytics services to help people and businesses manage their information:
Credit reporting: Experian is one of the "Big Three" credit-reporting agencies, along with Equifax and TransUnion. You can get a free weekly credit report from Experian at AnnualCreditReport.com.
Business services: Experian offers marketing services, credit services, fraud and ID services, payments, and business information. They also provide decision analytic and marketing assistance to businesses.
Financial control: Experian helps individuals take financial control and access financial services.
Decision making: Experian helps businesses make smarter decisions.”
Lending: Experian helps lenders lend more responsibly.
Identity fraud: Experian helps organizations prevent identity fraud and crime.”

 

[Lucyr]

Hello. Do you know how this can be done?

Experian Personal Data and Your Rights

Check your credit report and free credit score from Experian UK. Our credit check provides your credit history and rating online.

www.experian.co.uk

 

[Sally71]

She tried to log on to Experian but they were asking her for her bank account details, and she’s a bit wary of giving those out to just anyone so backed out. Amazon have tried to resolve the issue and told her to try to order the item again in a couple of days time. I think she might try to contact Experian again though.

There’s a funny thing though; all her friends had NI numbers arriving in the post shortly before they turned 16; she didn’t, we had to phone up and ask for one a few months later so that we could add her onto the electoral roll. And I don’t think it was just a case of it getting lost in the post, clearly something isn’t right somewhere! Don’t know why though, she has a birth certificate with the correct date on, we didn’t forget to do that!! She did vote in the last election so that problem has been resolved, it’s all a bit odd though.

 

[Drummer]

I was thinking about this and wondered if there had been either an identity mix up or an attempt at fraud at some time - just once I have heard of someone being told that the person they thought themselves to be was a disabled from birth individual who's guardian had been claiming benefits for them for their entire life. Although they were able to reclaim their identity to some extent the illusory individual kept causing problems for them into adult life, with calls for assessment interviews during their university life.

 

[Dave_Z1a]

Computerised systems have been an absolute pain for me and my daughter since my wife died when she was 3 years old, compounded by the fact that I am male. IT people love to categorise population groups, fitting them into neat little data base subsets, and whilst this works for 95% of the population, those oddities, like me suffer absolute hell, particularly with governmental organisations, passports, HMRC, DWP etc. As an example she was issued a special national insurance number when 3 due to being in receipt of a NHS survivor dependent pension which was payable to me but set against her tax code! A tax code at 3? All manor of trouble started when she received a second national insurance number, when she was 16 and had two, and started part time work at Next while at college. HMRC are not exactly known for picking up the phone in a timely manor, or for employing staff that can answer anything but the most basic of questions. With the Amazon example, she had prime whilst she was at college, special deal, but forgot to cancel when she left for uni, big mistake, unable to cancel as special student email used to get into her account was wiped by the college, so not possible to log in to cancel, direct debits continued, after spending hours trying to speak to an Amazon entity which was composed of human flesh who had to perform the most complex set of procedures involving texts, phone calls and emails to me it was canceled!