Northerner
Admin (Retired)
- Relationship to Diabetes
- Type 1
The NHS non-emergency 111 telephone line may be a new feature - but the chaos surrounding its roll out is as old as the health service itself.
As the debacle has unfolded in the past month - including reports of people waiting hours for callbacks, and ambulances being sent to attend trivial incidents - questions have been asked as to why it was felt necessary to have 46 different contracts in place.
In an interview with the BBC on Wednesday, Dame Barbara Hakin, the interim chief operating officer for NHS England, who has responsibility for the service, said she was adamant the NHS would learn from any mistakes it had made.
But this is not the first time the NHS has run into problems with an advice line.
http://www.bbc.co.uk/news/health-22380388
As the debacle has unfolded in the past month - including reports of people waiting hours for callbacks, and ambulances being sent to attend trivial incidents - questions have been asked as to why it was felt necessary to have 46 different contracts in place.
In an interview with the BBC on Wednesday, Dame Barbara Hakin, the interim chief operating officer for NHS England, who has responsibility for the service, said she was adamant the NHS would learn from any mistakes it had made.
But this is not the first time the NHS has run into problems with an advice line.
http://www.bbc.co.uk/news/health-22380388