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Complaints to a public watchdog about the Welsh NHS have more than tripled in six years, BBC Wales has learned.
Public services ombudsman Peter Tyndall says some of the rise is due to unhappiness over the quality of care, and warns that services will become less safe without change.
Complaints have increased from 191 in 2006/7, when his office was created, to an estimated 680 for 2012/3.
The figures have been revealed amid controversy over a major NHS shake-up.
http://www.bbc.co.uk/news/uk-wales-21416621
Public services ombudsman Peter Tyndall says some of the rise is due to unhappiness over the quality of care, and warns that services will become less safe without change.
Complaints have increased from 191 in 2006/7, when his office was created, to an estimated 680 for 2012/3.
The figures have been revealed amid controversy over a major NHS shake-up.
http://www.bbc.co.uk/news/uk-wales-21416621