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The NHS receives significantly more complaints about medical staff than it does about nurses, despite the larger size of the nursing workforce, latest figures reveal.
The NHS in England receives 480 written complaints a day, with hospital doctors and surgeons among those bearing the brunt of patients’ frustrations, new figures show.
There were almost 175,000 written complaints about the health service in 2013-14, the equivalent of 3,300 a week, according to a report from the Health and Social Care Information Centre (HSCIC).
Almost half of complaints about hospitals and community health services were against medical professionals, including doctors and surgeons, followed by around 20% against nurses, midwives and health visitors.
http://www.nursingtimes.net/nursing...bout-nhs-involve-nursing-care/5074351.article
The NHS in England receives 480 written complaints a day, with hospital doctors and surgeons among those bearing the brunt of patients’ frustrations, new figures show.
There were almost 175,000 written complaints about the health service in 2013-14, the equivalent of 3,300 a week, according to a report from the Health and Social Care Information Centre (HSCIC).
Almost half of complaints about hospitals and community health services were against medical professionals, including doctors and surgeons, followed by around 20% against nurses, midwives and health visitors.
http://www.nursingtimes.net/nursing...bout-nhs-involve-nursing-care/5074351.article