Hi Steve, I dont think we have chatted before so I shall say "hi"!🙂
You have been given some really good advice in this thread by Nikki and Becca already so i dont have a great deal to add. However, I cannot emphasize enough contacting John Davis at Input. Many people experience problems, sadly your experience is not uncommon.
You may just want to suss out the vibe of what others experiences. On the input website there is an email group, it has quite a few people in but a common theme is people thinking of pumping or who need tips to get them through the process. As bizarre as it seems, i would say at times I was "coached" through the process, but knowing some of the right things to say definately was helpful.
Another useful one is if you are on facebook. John has a new group set up recently, another way of either making contact or just accessing some info. I lurke in and out of these places once in while incase you think there are familar faces!
Good luck Steve. I have had the pump for exactly one month so extremely new to the whole experience but enjoying it a lot. I, like you, (no offense intended) but didnt have good control and I am certainly optomistic this could really change my diabetes. The process can be tormenting at times but I hope you can get the ball rolling.
All the best,
Lou x