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test strips too cold?

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L

lucy123

Well-Known Member
Relationship to Diabetes
Type 2
I accidentally left my Contour test kit in the car last night. I have bought it inside and keep trying to test but keep getting an E1 error. Is this because the test kit is too cold or have I broke it?🙂
 
What type of meter is it? If an Abbot meter then E1=too cold, if Accuchek then E1=damaged strip 🙂
 
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I know that if you expose you test strips in either severe heat or cold they can be affected, do you have a spare meter to test with?
 
Its a contour?🙂
 
Meter could be too cold, as well as strips.

Usually warms up enough if you put meter and strips inside your clothing for a few minutes.

And don't leave kit in your car!
 
Its working again now thank you so must have been the cold.

Yes -I shouldn't have left it in the car - but having driven over 600 miles in total I was so shattered I went straight in the house and plopped on my bed!:D
 
lucy123 said:
Its working again now thank you so must have been the cold.

Yes -I shouldn't have left it in the car - but having driven over 600 miles in total I was so shattered I went straight in the house and plopped on my bed!:D
Click to expand...

If you don't know where it is, it might be worth calling their customer service and asking for a replacement error code leaflet - I always have mine to hand now after wondering what on earth was wrong on a couple of occasions! 🙂
 
I should still have my leaflet somewhere. I'll pop off and go and find it and will post the error codes here.

Andy 🙂
 
Error Codes for Bayer Contour

E1 - Temperature Out of Range - Move it somewhere warm (5c-45c)
E2 - Insufficient Blood Drop - Remove the used strip and try again!
E3 - Used Test strip - Can't reuse strips unfortunately.
E4 - Test strip not inserted correctly - Remove and re-insert it.
E5, E6, E8, E9, E12, E13 - Potential Software or hardware issue. Remove strip and try again. If still have issues then contact Bayer Diabetes Support.
E7 - Incorrect Sensor Type - Remove strip and try again. Ensure the strips are for a Bayer Contour.
E10 - Invalid Date or Time - Error only occurs in communication mode. Reset the Date/Time on the meter. If error persists contact Bayer Diabetes Support.
E11 - Abnormal Result - Remove test strip and retest. Ensure hands are clean.
HI - Test Result is above 33.3mmol/L - Ooops!
LO - Test Result is below 0.6mmol/L - Still awake?

Andy 🙂
 
Wow - thamks very much Andy - you are all so wonderful and helpful🙂
 
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This thread is now closed. Please contact Anna DUK, Ieva DUK or everydayupsanddowns if you would like it re-opened.
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