T:slim pump settings changing when locked

[Ninon]

Hi everyone. I’m a new type-1 member struggling with my t:slim pump so would appreciate any comments to my issues.

My pump appears to be making changes, moving up & down screens when locked. So when I unlock it I’m not on the screen I expect to be.
Sometimes asked to confirm changes to profile, settings. Changes I have not initiated.
Leading on one occasion to me deleting a profile as I misread the message displayed.

Speaking to the pump provider I was told categorically that this could not happen and that any changes must have been user initiated.

So my question has anyone experienced or heard of this. I have put a pin on my pump so if the changes are done by me ( inadvertently by the pump being made by contact to my skin through my pocket ) it is less likely to happen. But I am concerned. Is it me?

Thank you.

 

[Alan44]

Hi @Ninon and welcome to the forum
Someone will soon pop along to offer some help and advise regarding your pump problems

Alan 😉

 

[everydayupsanddowns]

Goodness how weird @Ninon

Must be pretty scary for you.

I had the tSlim for 4 years, and can’t say I experienced that exactly. When you say ‘the pump provider’ do you mean Air Liquide?

Sounds like putting a PIN on is a good precaution, but that must be a bit of extra faff with every interaction you actually want to make. I am assuming your tSlim has the regular 1-2-3 unlock requirement too? I’d have thought that would rule out most pocket-dialling?

I am trying to remember exactly what it was, but there was definitely one action I made fairly regularly where the pump stayed unlocked afterwards. It may have been setting exercise mode (which I used for dog walks)?

For boluses etc, the pump auto-locks afterwards, but there was definitely one regular interaction where it didn’t and I’d get alerts that some other interaction or other wasn’t completing (that I had accidentally/unintentionally initiated by brushing the unlocked screen). I just had to remember to always switch it off with the top button, which activated the 1-2-3 lock.

Do you think it might be that?

 

[Flower]

Hello @Ninon & welcome

That must be disconcerting for you.

I’ve used a TSlim for nearly 2 years now & occasionally get a screen similar to what @everydayupsanddowns describes with a message telling me I haven’t completed a bolus delivery when I hadn’t started a bolus delivery & I have had a couple of confirm changes made to settings when I haven’t made any changes.

I presume it happens when I don’t lock the screen with the top button and eg a worktop /clothes/my arm brushes against the unlocked screen. My pump hasn’t actually done any of the changes/boluses because I need to confirm them. It doesn’t happen a lot but it has happened to me.

I hope you can sort out what’s causing it.

 

[Ninon]

Goodness how weird @Ninon

Must be pretty scary for you.

I had the tSlim for 4 years, and can’t say I experienced that exactly. When you say ‘the pump provider’ do you mean Air Liquide?

Sounds like putting a PIN on is a good precaution, but that must be a bit of extra faff with every interaction you actually want to make. I am assuming your tSlim has the regular 1-2-3 unlock requirement too? I’d have thought that would rule out most pocket-dialling?

I am trying to remember exactly what it was, but there was definitely one action I made fairly regularly where the pump stayed unlocked afterwards. It may have been setting exercise mode (which I used for dog walks)?

For boluses etc, the pump auto-locks afterwards, but there was definitely one regular interaction where it didn’t and I’d get alerts that some other interaction or other wasn’t completing (that I had accidentally/unintentionally initiated by brushing the unlocked screen). I just had to remember to always switch it off with the top button, which activated the 1-2-3 lock.

Do you think it might be that?

Thank you for your reply. My TSlim pump is from AirLiquide with the 1,2,3 unlock; and whilst I have now put a pin on in case it is a pocket dial I find it hard to believe as the ‘dog walk’ profile that I inadvertently deleted when I thought I had selected to discard changes only to see the next screen saying ‘walk profile deleted’ was one that had been set up for a long time and I had never looked to change

 

[everydayupsanddowns]

Thank you for your reply. My TSlim pump is from AirLiquide with the 1,2,3 unlock; and whilst I have now put a pin on in case it is a pocket dial I find it hard to believe as the ‘dog walk’ profile that I inadvertently deleted when I thought I had selected to discard changes only to see the next screen saying ‘walk profile deleted’ was one that had been set up for a long time and I had never looked to change

Yep I found mine quite deep in menus sometimes… but as I say it was generally shortly after an interaction that didn’t auto-lock (there are so many that do, the few that don’t always caught me out!)

I wore mine on my waistband, so there was always a t-shirt or something brushing against it, which seemed to ‘select’ various options every so often.

Have you got your lock time set really short? (The gap between button presses where it’ll lock if no activity). That would help to reduce the possibility of inadvertent screen-touch shenanigans?

 

[Ninon]

Thanks. That’s a good idea; and I have now shortened the delay. Although not down to the 15 seconds as I don’t think my eyesight and speed of reactions is that good.