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A woman threatening to take her own life said she felt "let down" when an NHS helpline told her to "have a hot drink and watch the television".
The woman, identified only as Sallyann, told the Norfolk and Suffolk NHS Foundation Trust's Crisis Team she had a razor and was "desperate".
"(They) had no idea at all of how to talk to me or what I needed," she said.
The trust said it was sorry if some of its users had not "experienced the sort of care that they would expect".
The Crisis Team aims to provide 24/7 support for people with mental health issues when "normal methods of coping are not working".
http://www.bbc.co.uk/news/uk-england-suffolk-22626811
The woman, identified only as Sallyann, told the Norfolk and Suffolk NHS Foundation Trust's Crisis Team she had a razor and was "desperate".
"(They) had no idea at all of how to talk to me or what I needed," she said.
The trust said it was sorry if some of its users had not "experienced the sort of care that they would expect".
The Crisis Team aims to provide 24/7 support for people with mental health issues when "normal methods of coping are not working".
http://www.bbc.co.uk/news/uk-england-suffolk-22626811