David, I agree with you about the DUK introductory books - I was given one to read whilst in hospital and learned an awful lot of the basics in the short time that the DSN was off treating some other poor soul, that when she returned I felt much better about the whole insulin/diabetes business. I was given the book to take home, along with a big box of goodies from Accu Chek 'for the newly-diagnosed'. I will ask Kati if access to these can be made available. Of course, DUK will probably argue that we should just direct people to their site, as they have sections covering this very topic of basic info for newbies - the only problem that I find with it personally is that it is very fragmented.
Opinion is divided on this kind of thing. I know that in some other forums, newbies are not really encouraged to just jump right in with their questions, because many of them will already have been answered somewhere in the forum already. Moreover, it is often frowned on if all and sundry (and I have heard this opinion voiced) respond with 'empty' welcomes that provide nothing other than 'hi, welcome, nice to meet you'.
Personally, I think that here, by jumping in with their fears and questions and getting welcomes and short answers - even if it is repeating ourselves - people feel that they are being welcomed as an individual. This sets the friendly tone of the place in the new members mind and they do not feel as though they are just novices in a room full of experts, but fellow members with valued contributions.
Obviously, if people join but don't post then we can't know their reasons for joining or what they find good or bad about the place. But we are a pretty high traffic forum, with approaching 100,000 posts in 14 months, and with a regular 300+ contributors, so I think that suggests we have a pretty good formula (not to say that it can't be improved - it wasn't here 18 months ago, so is still developing).
Discussions do crop up in one form or another, but as they do we generally have some new people around for whom the topics are fresh and that they can make new contributions to. There are so many areas that we could distill the 'information' out of and make into a link, document or stickie, but then that discussion loses the very important element of support and shared experience, which, for me, is the forum's primary purpose. As for the search option, it's not very useful really - it will either overwhelm you with posts matching your search terms, or tell you your search terms were too short!
Of course, this is just me speaking, but I believe I am pretty much in line with Kati's original concept for the forum, and which gives us our distinct 'flavour' amongst the myriad other diabetes forums available.