Some People Need To Up Their Game

[MikeyBikey]

Today was not the first time I have arrived for an appointment to find it has been cancelled. Previous ones have included a pre-op and a diabetes clinic. Surely someone needs to be responsible for informing the patient. Being on Patient Transport it wastes not only my time but that of the hard pressed Patient Transport. The patient who was not ready ("you are earlier than I expected" but it was inside the two-hour window) also needs to up their game.

My revision surgery was delayed by months as despite being informed of my move to this flat an appointment was sent to the care home and was either never delivered or not forwarded! Whilst the NHS seem to struggle with change of GP or address other things like a despicable DNR (neither me, family nor friends were made aware of this) and the "severe frailty" tag seem to get around faster than the speed of light!

People are paid to do a job and need to do it in a professional manner!

 

[Eddy Edson]

Sucks

 

[Satan’s little helper]

I saw your post in the BG before evening meal topic. I would agree there needs to be communication. My wife a while back showed up for an eye thing with glaucoma? Attended the appointment. “You’re not supposed to be here. But since you are.” (After checking in.) They gave her a checkup. No prior notification. But at least it wasn’t a total time waste..

 

[silver minion]

Yet again you have been let down. 😡
It beggars belief that they are so incompetent and uncaring.I hope you get another appointment soon. You have enough to deal with already.

 

[everydayupsanddowns]

Sorry to read this @MikeyBikey - such small and simple things would make such a difference, and take pressure off the overstretched system

 

[paultrose]

Had similar at doctors not long ago
Walked in on a monday morning and went to reception
Me....im here for my 10 30 appointment
Her......*looking at screen* your appointment is tomorrow
Me........no....its definatly today
Her........no you are wrong.....it says tuesday on here
Me......*holds up letter from practice secretary that says monday in bold type*
Her.......oh....there seems to be a clerical error
Me......no problem.......i didnt make the error.......please tell the nurse im here to see her cos i cant come back tomorrow

 

[helli]

Sadly it happens both ways ...
Me: I am here for my 9:05 covid jab
Her: what's your name?
I provide it and there is a lot of typing
Her: what's your date of birth
I provide it and there is more typing
Her: yes. I have found it. Your appointment is at 9:05 ... in 3 days
Me (checking my text message): you do covid jabs on Tuesday! I thought the appointments were only on Saturday so didn't read the message properly. See you on Tuesday.

I guess all of us are human.
(Although the impact of my mistake was only on me ... apart from amusement for the receptionist.)

 

[CliffH]

Sadly it happens both ways ...
Me: I am here for my 9:05 covid jab
Her: what's your name?
I provide it and there is a lot of typing
Her: what's your date of birth
I provide it and there is more typing
Her: yes. I have found it. Your appointment is at 9:05 ... in 3 days
Me (checking my text message): you do covid jabs on Tuesday! I thought the appointments were only on Saturday so didn't read the message properly. See you on Tuesday.

I guess all of us are human.
(Although the impact of my mistake was only on me ... apart from amusement for the receptionist.)

Having worked in the NHS for many years, I know how overstretched staff often are. Nevertheless, I think that sometimes people who work in the NHS can develop a 'holier than thou' attitude, as if they're doing patients a favour by seeing them - rather than remembering that they're paid to do a job and that it isn't only NHS staff who work in challenging conditions.

 

[silver minion]

Having worked many years in a customer service environment I accept that people make mistakes or problems happen. Taking ownership of the issue and a willingness to try and help goes a long way. Palming off the problem and lack of accountability really gets my goat.
We are all busy people, but kindness and a thoughtful approach costs nothing.